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    Client Support Representative with French - București, România - MOOD MEDIA ROMANIA SRL

    MOOD MEDIA ROMANIA SRL
    MOOD MEDIA ROMANIA SRL București, România

    4 zile în urmă

    MOOD MEDIA ROMANIA SRL background
    Full time
    Descriere

    SKILLS AND EXPERIENCE

    • French – proficient level
    • English - proficient level
    • Very good computer skills, excellent knowledge of MS Office applications
    • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
    • Excellent team player as well as independent worker, cross-cultural communication skills are a plus

    JOB REQUIREMENTS

    • Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
    • Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
    • Provide the clients with information regarding the status of their incidents
    • Report technical problems following specific procedures


    Mood Media, is one of the world's largest designers of in-store consumer experiences, including audio, visual, interactive, scent, voice and advertising solutions.

    Mood Media's solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America, Europe, Asia and Australia.

    Mood Media Corporation's client base includes more than 850 international brands in diverse market sectors that include:
    retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants, bars, quick-serve and fast casual dining
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