Locuri de muncă
>
Bucharest

    Contract Specialist with French - București, România - Wipro

    Wipro
    Wipro București, România

    4 zile în urmă

    Default job background
    Full time
    Descriere
    Responsibilities

    Customer Operational Support:
    Manages Customer relationship through providing daily operational support in Legacy and CBA environment
    Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope
    Keeps Customer informed of progress at all stages (Missing information, DRS, invoicing, tickets, system errors, accuracy of fleet)
    Deals and coordinates any order prioritization request with the Customer, to meet expectations
    Ability to work and communicate with people across organizational units and across levels ( team meetings, skip level meetings, townhalls, process huddles, 1:1s, customer meetings, technical meetings related to process chances, testing meetings)


    Transaction Processing:
    Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures in the agreed KPIs
    Works closely with Back Office team , providing instructions and support.
    Adhere to any process / system changes and document properly all steps
    Understand and properly document any portfolio changes that may occur
    Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders) - Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
    Ensures that Service Level Agreement is met at individual level
    Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level
    Stores operational documents


    Backlog Order Management:
    Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
    Provides continuous visibility of the orders / requests backlog situation to the Customer
    Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog


    Escalations:
    Knows and uses accordingly the escalation matrix (both internally and with the Customer)
    Works closely with stakeholders to solve complex situations


    Controlling & Quality:
    Contributes in reaching the defined process parameters and business fundamentals ( internal Key Performance Indicators, Customer's inventory levels, Accuracy of fleet and invoices managed, DRS reduction, migrated accounts to CBA, any requested report consolidation, Invoice Dispatch enablement etc.)
    Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)
    Assure an accurate image of selected accounts for migration purposes (fleet, dispatch, customer particularities), which will lead to a successful onboarding in CBA


    Process Improvement:
    Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation
    Provides support and adherence for testing new tools / environments when requested / needed


    Special Processes & Activities:
    Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement)
    Supports switch to upgrades / updates of existing applications / systems - Manages all quality incidents reported by the Customer

    Critical skills required

    Excellent English & French Communication Skills;
    Good analytical & synthesis skills
    Rigorous and accurate working style
    Good working knowledge of MS Office (especially Excel)
    Good Customer relationship capacity
    Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
    Problem solving oriented
    Self & Professional motivation
    Self-confidence & independence in decision making
    Punctuality & Flexibility
    Team work capability
    Pro activeness

    Benefits

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
    Great career opportunity with a leading international outsourcing company.
    Opportunity of personal development in a multinational working environment.

    Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employee's needs.

    Relocation assistance to help you settle in
  • Orange Business Services

    French Trainer

    1 săptămână în urmă

    Orange Business Services Bucharest, România Full time

    How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it's possibleAs one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. · Through ...

  • ADP

    Payroll Specialist with French

    5 zile în urmă

    ADP Bucharest, România Not Specified

    Job Summary: · The Payroll Specialist is the single point of contact for the client (he/she manages the payroll production and the client relationship for a portfolio). · In addition, this role will participate in system testing as needed, provide consultation to clients and oth ...

  • ADP

    Software Engineer with French

    2 săptămâni în urmă

    ADP Bucharest, România Full time

    Job Summary: · As a member of the Client Service, the Software Engineer is in charge of the customized applications used by the GXP Link clients of France NAS BU (30 large and renowned companies). · Within the GXP Link team, the Software Engineer has direct interactions with cli ...

  • Automatic Data Processing (ADP) Romania SRL

    Software Engineer with French

    1 zi în urmă

    Automatic Data Processing (ADP) Romania SRL București, România Full time

    Job Summary: · As a member of ADP's France NAS team, The Java Parameter Specialist – Client Service objective is the accurate and efficient implementation of the solution for the work streams he/she is responsible while understanding the upstream and downstream impacts to the Cl ...

  • Conectys Serv Telecom SRL

    Customer Support with French

    2 săptămâni în urmă

    Conectys Serv Telecom SRL București, România Full time

    Are you friendly and positive? Is French your strength and can you express yourself easily on any subject? · As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with custome ...

  • ADP

    Software Engineer with French

    1 zi în urmă

    ADP Bucharest, România Full time

    Job Summary: · As a member of ADP's France NAS team, The Java Parameter Specialist – Client Service objective is the accurate and efficient implementation of the solution for the work streams he/she is responsible while understanding the upstream and downstream impacts to the Cli ...

  • Worldline

    General Ledger with French

    1 săptămână în urmă

    Worldline București, România Full time

    Accounting/General Ledger Recording To Report Specialist with French · Bucharest · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of milli ...

  • OPEN DIGITAL SERVICES ROUMANIE

    QA Specialist with French

    1 zi în urmă

    OPEN DIGITAL SERVICES ROUMANIE Bukarest, România Full time

    We are seeking to hire a skilled QA to help us with on the quality/testing parts of our current projects. · Specifically, you will be required to: · Ensure the high quality for the software solutions implemented on different applications of Private Banking SGRF domain. · Particip ...

  • PROHUMAN APT SRL

    Technical Trainer with French

    1 săptămână în urmă

    PROHUMAN APT SRL București, România Full time

    This job is the right for you if: · Spoken languages: fluent French (B2/C1) and English (B2); · Leadership skills, Strength of proposal, Pedagogy, High level of empathy; · Capacity to understand and learn technical topics fast (IT background would be a plus); · Proven experience ...

  • OPEN DIGITAL SERVICES ROUMANIE

    Business Analyst with french

    4 zile în urmă

    OPEN DIGITAL SERVICES ROUMANIE București, România Full time

    We are seeking to hire a skilled Business Analyst to help us with the development of our current projects. · Specifically, you will be required to: · Act as the contact between the bussines teams and the development team (local and near shore); · Co-working with the business anal ...

  • Randstad

    Accounts Payable with French

    4 zile în urmă

    Randstad Bucureşti, România Full time

    · OfferYour Responsibilities: · Mailboxes Management · Manage accounts payable generic mailboxes – invoice reception and inquiries. · Timely forward received invoices to the financial system (Oracle Fusion). · Ensure timely follow-ups, when needed, with internal (approvers, code ...

  • Molson Coors

    Credit Analyst with French

    4 zile în urmă

    Molson Coors Bucharest, România

    Requisition ID: 30501 · Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in 2017, when Molson Coors Global Business Services was established in Bucharest, and since ...

  • GLOBAL CUSTOMER CARE SERVICES S.R.L

    Technical Support with French

    2 săptămâni în urmă

    GLOBAL CUSTOMER CARE SERVICES S.R.L București, România Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Customer Service Representative. In this role, you will be responsible for providing exceptional technical support and customer service to our clients. You will be the first ...

  • Genpact

    OtC Specialist with French

    1 săptămână în urmă

    Genpact București, România Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Ourpeople across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – t ...

  • Allianz Partners Romania

    Claims Officer with French

    1 săptămână în urmă

    Allianz Partners Romania București, România Full time

    Key Responsabilities : Back and Front office activities for customer support; · Process medical claims within the agreed company SLA (service level agreement); · Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to delive ...

  • EVERIENCE ROMANIA

    Technical Trainer with French

    4 zile în urmă

    EVERIENCE ROMANIA București, România Full time

    Choose a job that makes sense · EVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, · EVERIENCE supportsusers ...

  • DXC Technology

    Collection Specialist with French

    2 săptămâni în urmă

    DXC Technology Bucharest, România Full time

    Job Description: · Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment. · Responsibilities may include the following depending upon job level: · Effectively apply trained collection ...

  • Automatic Data Processing (ADP) Romania SRL

    Technical Support Consultant with French

    1 săptămână în urmă

    Automatic Data Processing (ADP) Romania SRL București, România Full time

    JOB PURPOSE & KEY OBJECTIVES: · Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level ...

  • Wipro

    Customer Care Representative with French

    4 zile în urmă

    Wipro București, România Full time

    WIPRO, one of the biggest International Outsourcing Companies is looking for new talent to recruit Our Customer Care with French role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. · What shoul ...

  • MOOD MEDIA ROMANIA SRL

    Client Support Representative with French

    4 zile în urmă

    MOOD MEDIA ROMANIA SRL București, România Full time

    SKILLS AND EXPERIENCE · • French – proficient level · • English - proficient level · • Very good computer skills, excellent knowledge of MS Office applications · • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person · • Exce ...