- Manage accounts payable generic mailboxes – invoice reception and inquiries.
- Timely forward received invoices to the financial system (Oracle Fusion).
- Ensure timely follow-ups, when needed, with internal (approvers, coders) and external (suppliers) stakeholders.
- If required, process supplier invoices in Oracle.
- Actively contribute to creation, completion or update of the training documents and working procedures.
- Provide training to newcomers.
- Run reports and produce KPI's (key performance indicators) when needed.
- Perform other tasks related to payables mailboxes or invoice entry activities. Inquiry Management
- Manage inquiries and escalations related to finance processes (internal & external) and provide resolution.
- Timely answer emails (calls rarely) and handle escalations, related to Accounts Payable process.
- Coordinate internally with the rest of the Accounts Payable team to accelerate invoice processing and payment.
- Perform vendor account reconciliations when needed.
- Perform root cause analysis, identify process issues/gaps and recommend solutions.
- Identify areas where process / system improvements are needed.
- Share knowledge by contributing to the creation/update of team procedures and documentation.
- Perform other tasks related to Inquiry management activities. Your Profile:
- Proficiency in French and English
- Excellent communication skills
- Experience in customer service-related tasks is a plus
- Knowledge of Procure-to-Pay process is a plus
- Excellent knowledge of Microsoft Office Suite
- Basic knowledge of Oracle or another ERP system is a plus
- University Degree (studies in Economics is plus) or relevant work experience
- Strong problem-solving skills
- Excellent communication skills
- Strong team player
- Result and customer service oriented
- Able to efficiently manage time, set priorities and complete multiple tasks simultaneously.
- Attention to details paired with good analytical abilities
- Work experience in a shared service, process driven, or service center environment is a plus
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Descriere
Offer
Your Responsibilities:
Mailboxes Management