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    Technical Trainer with French - București, România - EVERIENCE ROMANIA

    EVERIENCE ROMANIA
    EVERIENCE ROMANIA București, România

    4 zile în urmă

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    Full time
    Descriere
    Choose a job that makes sense
    EVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,
    EVERIENCE supportsusers for more than 200 companies.

    With 16 officies in Europe (Aix, Angers, Bruxelles, Bucharest, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timişoara...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.

    Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.


    Our main activities:
    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
    IT Service Desk (40%): Providing Premium experience in IT support forusers of Windows, Windows, Office and Office 365
    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Job Description

    We are searching for tech-savvy enthusiasts If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague And you'll also be considered a hero when you solve our customer's challenges.

    What we will achieve together:

    60% about training new employees
    30% about refresh and complementary trainings
    10% about knowledge absorption control and data analysis with a goal of continuous improvement
    Define the indicators for evaluating the acquisition of knowledge by the teams
    Design, deploy and document the tools necessary for training

    Design action plans, plan their progress, lead their implementation and monitor their progress (training, interventions, etc.) in connection with the account managers.

    Animate the community
    Document the tools developed to ensure their sustainability and follow up
    Participate in technical committees and projects
    Travel availability

    Qualifications

    This job is the right for you if:
    Proven experience as technical trainer (mandatory)

    Spoken languages:
    fluent French (B2/C1) and English (B2)
    Leadership skills, Strength of proposal, Pedagogy, High level of empathy
    Capacity to understand and learn technical topics fast (IT background would be a plus)
    Knowledge of modern training techniques and tools in technical subjects (Good to have)
    Experience in designing technical course content (Good to have)
    Strong capacity to synthesize complex concepts
    Ability to address training needs with complete courses
    Outstanding communication skills and comfortable speaking to crowds

    Excellent soft skills:
    people orientation, active listening and interpersonal skills;
    Ability to work in a dynamic environment and multitask
    Autonomy in organizing, scheduling training sessions
    Capacity of being responsible of new employees during the whole initial training period through three aspects :

    Accompany and make new employees feel welcome
    Transmitting customer context knowledge/ technical knowledge
    Assuring the good integration of the knowledge for any training participant

    Availability to work in day shifts.

    Additional Information

    What we offer:
    Permanent contract
    Competitive salary
    Performance bonus
    Expense account for holidays
    Meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Extra vacation days
    Fruits on the house

    What about choosing much more than a job? #AJobThatMakesSense
    All our positions are open to people with disabilities
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