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    Data Center Engineer - București, România - HUAWEI DIGITAL POWER

    HUAWEI DIGITAL POWER
    HUAWEI DIGITAL POWER București, România

    4 zile în urmă

    Default job background
    Full time
    Descriere

    Leading power digitalization for a smart and sustainable world, Huawei Digital Power strives to help carriers improve efficiency and smarten up facilities.

    Our solutions help both telecom and tower carriers simplify facility deployment, improve power reliability, increase energy efficiency and make O&M smart, enable ICT networks to evolve to 5G and cloud smoothly.


    We are looking for a motivated candidate to join us as a:
    Data Center Engineer

    Location:
    Bucharest

    You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Eurasia for our Digital Power products (UPS, PDU, Precision Air Conditioner, Battery, Generator, NMS, Telecom Power, 5G power).

    The team provides best technical support on worldwide 7x24 service via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.



    Responsibilities:
    Handling customer service requests from Europe for Digital Power products (UPS, PDU, Precision Air Conditioner, Battery, Generator, NMS, Telecom Power, 5G power)
    Take effective measures to restore serious incident and neutralize the cause and if necessary escalate to expert and arrange war room to get professional support
    Hold troubleshooting for hardware/software problems, find the root cause and provide an effective solution within SLA
    Be the owner of Service request and keep contact between customer and expert team
    Take part in project to deliver Digital Power product solutions
    Provide detailed information for how to configure or upgrade Digital Power products
    Operate and maintain the professional system to track the process of Service Request
    Identify issues of concern to customers based on the communication with customer
    Assist to collect information and provide troubleshooting on site if needed
    Remote support for delivery projects
    Provide 7x24 service to customer base on the team work.


    Requirements:
    Have an Electrical, Electronic or Air condition related Bachelor's Degree
    At least 2~3-year experiences in any ICT energy products or solution service technical support
    Experience of working with UPS, Battery, PDU, Generator, Cooling systems, NMS and Telecom power
    Experience and knowledge on electronics, power supply systems and Data Center
    Experience of commissioning and troubleshooting UPS and power systems (voltagesV) is essential
    Experience of working with data center monitoring systems
    Experience of working with/ understanding of networking technologies TCP/IP and SNMP
    Experience of data center project delivery or maintenance
    Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment is essential
    Ability of writing professional failure report, or standard operation process
    The following languages are considered an advantage: Chinese, French.


    Offer:
    Motivational salary package and performance bonus
    Gym discounts
    Private Medical Insurance
    Paid 4 hours leave per month
    Life time learning environment and tools
    Hands-on experience and lab testing
    Great amount of Product Documentation
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products)
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