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Power Supply Design Engineer
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TAC Business Support System Engineer - București, România - Huawei Romania TAC
Descriere
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Our Technical Assistance Center provides second/ third level technical support on aworldwide basis via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers through independent troubleshooting & debugging product problems.
Along with the opportunity to grow and expand your technical knowledge and having access to products in a laboratory environment, we are looking for motivated candidates to join us as TAC Engineers in Bucharest/ Timisoara, on various product lines, such as: Network, IT, Wireless.
TAC Business Support System Engineer
tel
Responsibilities
Provide BSS&VAS technical operation support to our customer, alarm handing, incident acknowledgement, incident troubleshooting and ticket management;
Routine check, service request handling and other maintenance tasks;
Taking ownership of technical issues and working with our Deployment group to resolve advanced issues.
Requirements
Bachelor's Degree in Computer Science/Telecommunication is a must;
Has basic understanding of billing and CRM systems;
Understanding of technical support operation model and processes;
General knowledge about monitoring Systems;
Advanced knowledge of Linux/Oracle database;
Experience on Telecom/IT support will be a plus.
Offer
Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance;
Paid 4 hours leave per month;
Opportunity to get certifications (HCIA, HCIP, HCIE) on Huawei products;
Hands-on experience and lab testing;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).