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Tier 2 Technical Support Engineer - București, România - SPEARHEAD SYSTEMS SRL
Descriere
At Spearhead Systems we believe in the delivery of professional IT services that help companies focus on their core business and not technology.
We are excited to the bone about the delivery of IT services that help people and companies get things done.
Spearhead Systems is at the forefront of IT service delivery and digital transformation as a trusted technology partner in the evolving world of cloud and digital platforms.
We are the engineers, developers and operators of , a specialised high performance cloud and specialists in IT infrastructure & application monitoring andThe Technical Support personnel in Tier 2 handle more complex support issues that require more in-depth knowledge or a deeper technical understanding.
Tier 2 personnel generally have mastered multiple product areas, lead productivity improvements, and define best practices within those product areas.
Responsibilities:
Taking ownership of customer requests
Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
Monitoring systems, applications and reacting to events;
Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Analysis and troubleshooting (root cause, USE / RED methods and more)
Required Qualifications:
Bachelor's Degree in Computer Science, Math, a related discipline, or equivalent work experience
Past experience (3-5 years) as a systems administrator, network engineer, cloud engineer or similar technical position/role
Extensive experience in administering Linux (Redhat, Centos, Debian/Ubuntu -install, setup, configuration, lifecycle management: updates/patching, backup/dr, etc.)
General experience in managing Windows systems (install, setup, configuration, lifecycle management:
updates/patching, backup/dr, etc.)
Experience in scripting (Bash, Python) and being comfortable in reading scripts and understanding them
Extensive experience in web-based services and applications: Apache/Nginx, PHP/FPM
Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
Monitoring experience for application performance, uptime and fault management (Checkmk, Nagios)
Experience operating and troubleshooting email services and SMTP
Experience working with ticketing systems:
deals with escalated tickets and documents the resolution that successfully solved the customer issue
Advanced English skills (reading, writing and speaking)
Nice to have
Experience with DevOps or Site Reliability Engineering concepts and implementations
Experience supporting a 24x7 Internet-oriented production environment
Excellence in technical communications with both technical and non-technical peers
Experience with UNIX systems (Solaris, Illumos) represents an interest
Experience in automation and getting things done right the first time (we use Rundeck, Ansible, Checkmk, bash/python scripts, etc.)
Knowledge of client/server and distributed systems (private/public cloud such as RedHat Virtualization, Triton, AWS, etc.)
Self-starter who is excited about learning new technologies on a daily basis
Customer service experience / strong customer focus
We offer (besides monthly salary):
Meal tickets
Medical insurance
Opportunities to grow and learn top technologies
Opportunity to build a purposeful career in the delivery of essential IT services and products, to a global market
The office is in a quiet location - subway access and public transport
Young, creative and enthusiastic working environment
Probably the world's best coffee
Utilizatori ai profesiei Tier 2 Technical Support Engineer în Bucharest
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Mihaela Viziru
Sr. Project Mechanical Design Engineer