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    Technical Support Representative - București, România - Epilogue

    Epilogue
    Epilogue București, România

    5 zile în urmă

    Default job background
    Full time
    Descriere
    At Epilogue, we're pioneers in reviving the nostalgia of retro gaming through cutting-edge technology.

    In January 2021, we launched the GB Operator, a groundbreaking device enabling enthusiasts to play and manage their Game Boy collections via PC.

    Garnering immense interest, it sold out within 48 hours.

    As our portfolio expands to include devices for N64, NES, SNES, Sega Mega Drive and more, we're on the lookout for skilled people to enrich our dynamic team.


    Job Description:


    We are looking for a dedicated Technical Support Representative to provide comprehensive technical assistance for our growing range of hardware products.

    This role will involve managing customer orders, remotely debugging hardware issues, and actively participating in the creation and updating of our knowledge base articles.


    Key Responsibilities:

    • Manage customer inquiries and issues via Zendesk, ensuring prompt and accurate resolutions.
    • Debug hardware products remotely and guide customers through solutions.
    • Contribute to and maintain our knowledge base, writing clear and helpful articles that enhance user support.
    • Log software bugs and track issue resolution on Github, collaborating with our development team to ensure quality control.
    • Perform quality control checks on new software releases, ensuring they meet our high standards before they reach our customers.
    Why Join Epilogue?


    • Global Recognition: Our products are featured in top gaming outlets such as TechCrunch, Gizmodo, Yahoo, MSN, GamesRadar and NintendoLife.
    • Team Culture: Join a small, international team with transparent communication and a collaborative environment.
    • Innovative Environment: Contribute to groundbreaking projects in the retro gaming space.

    Requirements:

    • Proficiency in English
    • Proven experience in technical support, preferably with hardware products.
    • Strong familiarity with Windows, MacOS, and Linux operating environments.
    • Experience using Zendesk for customer relationship management.
    • Ability to write clear and concise knowledge base articles.
    • Fluent in English with excellent communication skills.

    Desirable Skills:

    • Experience with quality control processes for software products.
    • Technical proficiency and a proactive approach to problem-solving.
    Join us at Epilogue to contribute to the next wave of retro gaming innovations.

    If you're passionate about gaming and technology and thrive in a collaborative, dynamic setting, we'd love to hear from you.

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