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    Technical Support Representative - București, România - Schneider Electric Romania

    Schneider Electric Romania
    Schneider Electric Romania București, România

    2 săptămâni în urmă

    Default job background
    Full time
    Descriere
    Now, we have a job opportunity for a Technical Support Representative with French role in our team.

    You will act as an entry point of contact and support customer's inquiries related to product pre-sales & post sales, service inquiries and other requests.

    You will collaborate with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner:

    What will you do?

    Answer incoming "Sales Related" calls and proactively qualify sales opportunities.
    Document all incoming calls using CRM tool.

    Promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.

    Participate in various Technical & Customer Service & Sales Training Courses as required
    Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.
    Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
    To perform Technical Assistance with all internal and external customers for all of Schneider's products.
    Conduct initial troubleshooting and support of Products by Schneider
    Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

    What skills and capabilities will make you successful?

    Education:
    Technical Bachelor's Degree - is preferred;
    Fluent in English and French;
    Previous experience in customer support or sales is a plus;
    Ability to multi task (logging queries while speaking with customers);
    PC skills (Microsoft, Windows, ERPs);
    Basic aptitude for learning technical concepts essential;
    Excellent interpersonal, communications and time management skills;
    Ability to work on own initiative, but also as part of a team;
    Strong verbal and written communication skills are required;
    Must be keen to details and be technically smart.
    Flexible and having the ability to learn quickly;
    Previous CRM experience an advantage;
    Diversity and Inclusion -integral part of the company's history, culture and identity.

    What's in it for you?

    Flexible work schedule and home-office options (hybrid);

    A wide range of benefits:
    Bookster, Wellington platform, Meal tickets, discounts at several partners;

    Medical & healthcare options:
    Private medical subscription; Life insurance;

    Mental healthcare:
    Employee Assistance Program (24/7 online counseling)
    One day off to celebrate your birthday with your beloved ones;
    Hands-on training and access to our technical labs;
    Development Plan through Career path and coaching;
    Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
    Sustainability is at the heart of what we do, who we are, and what we believe in;
    Exposure to a multicultural and dynamic environment;
    Diversity and Inclusion – an integral part of the company's history, culture, and identity.

    Let us learn about you Apply today.
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