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    Technical Support with Russian - București, România - GLOBAL CUSTOMER CARE SERVICES S.R.L

    GLOBAL CUSTOMER CARE SERVICES S.R.L
    GLOBAL CUSTOMER CARE SERVICES S.R.L București, România

    4 zile în urmă

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    Full time
    Descriere

    We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Customer Service Representative.

    In this role, you will be responsible for providing exceptional technical support and customer service to our clients.

    You will be the first point of contact for our customers who need assistance with technical issues or have questions about our products and services.


    Responsibilities:
    Provide timely and effective technical support and customer service via phone, email, or chat.
    Troubleshoot technical issues and provide solutions to customers in a clear and concise manner.
    Document customer interactions and issue resolutions in our customer relationship management (CRM) system.
    Collaborate with other team members to resolve more complex technical issues.
    Identify and escalate issues to the appropriate departments when necessary.
    Stay up-to-date with product and service offerings, as well as industry trends and technological advancements.
    Meet individual and team performance targets, such as customer satisfaction and resolution time.


    Requirements:
    High school diploma or equivalent; some college or technical training preferred.
    Proven customer service experience in a technical support role.
    Strong problem-solving skills and ability to troubleshoot technical issues.
    Excellent verbal and written communication skills.
    Proficiency in computer systems and software, as well as the ability to learn new systems quickly.
    Familiarity with CRM systems and call center software is a plus.
    Service mindset, empathy and customer focus
    Strong team player, confident and flexible when required
    Excellent multi-tasking skills, ability to work under pressure
    Russian language C1-C2 level


    If you are a dedicated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this position.

    As a Technical Support Customer Service Representative, you will have the opportunity to make a significant impact on our customers and our company.


    Desirable:
    English advanced level
    Previous experience in call center


    Benefits:
    Massage at the office
    Meal tickets
    Performance bonus
    Medical insurance

    About us
    Global Costumer Care Services is a multinational company operating in Romania that activates in the electronic appliances industry.
    We have the headquarter at Sema Parc, subway station Petrache Poenaru.
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