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    Priority Services Specialist with German - Bukareszt, România - Cognizant Technology Solutions Poland Sp z o o

    Cognizant Technology Solutions Poland Sp z o o
    Cognizant Technology Solutions Poland Sp z o o Bukareszt, România

    1 săptămână în urmă

    Default job background
    Full time
    Descriere
    Skills and experience
    • Fluent German & English (at least B2).
    • Willingness to work from the office in Bucharest.
    • Experience handling customers within a call centre environment and maintaining the highest levels of customer satisfaction.
    • Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment.
    • Ability to adjust communication style depending on the level technical ability of the audience.
    • Understands the level of service expected for Priority accounts.
    • Able to adapt quickly to changes in workflows.
    • Highly empathetic and thoughtful, with ability to understand customers' business challenges and tailor a solution adapted to their needs.
    • Demonstrated ability to solve complex support problems, often in the absence of defined workflows.

    Splaiul Unirii 165, TNO3 Building, Rumunia
    standard hours 9-17

    Full office work

    What we do


    At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

    About the role
    • Interact with users via email, phone, and chat.
    • Represent as the point of contact with important and strategic users.
    • Analyse and evaluate users' specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.
    • Meet and exceed personal targets in a fun and challenging team environment.
    • Escalate complex user issues to internal teams and provide context to the reason for the escalation.
    • Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).
    • Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.
    • Identify opportunities to improve the user experience with better tooling or product fixes.
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