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    Customer support with German - București, România - Arche Consulting Sp. z o.o. Sp. K.

    Arche Consulting Sp. z o.o. Sp. K.
    Arche Consulting Sp. z o.o. Sp. K. București, România

    1 săptămână în urmă

    Default job background
    Full time
    Descriere

    Your workplace:


    An American company where management standards for every company in the world are the same - everyone is equal, and there is cultural diversity in the teams.

    You will be responsible for global projects for the largest companies in the world in the field of software, internet marketing, internet platforms and devices.


    Responsibilities:
    Interact with users via email, phone, and chat
    Represent as the point of contact with important and strategic users
    Analyze and evaluate users' specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
    Meet and exceed personal targets in a fun and challenging team environment
    Escalate complex user issues to internal teams and provide context to the reason for the escalation
    Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume)
    Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
    Identify opportunities to improve the user experience with better tooling or product fixes


    Requirements:
    At least 2 years experience as Technical, Financial, Customer Service Support in multiple support channels (email, phone, chat)
    Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction

    Nice to have:
    Experience in supporting B2B Customer Service and Technical Troubleshooting support for Financial and payment gateway tools

    Language Requirement:
    German or Italian or French - C1 or above ,English - B2
    Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment
    Ability to adjust communication style depending on the level technical ability of the audience
    Understands the level of service expected for Priority accounts
    Able to adapt quickly to changes in workflows
    Excellent listening skills l
    Highly empathetic and thoughtful, with ability to understand customers' business challenges and tailor a solution adapted to their needs
    Enjoy talking about technical concepts
    Willing to work on shifting schedules (8 Am to 5 Pm - Shift 1 ; 1 Pm to 10 Pm - Shift - 5 working days from Monday till Sunday - Rotational)

    #customer #frontoffice #callcenter #shifts #troubleshouting #help #ticket #corporation #bukareszt #german #french #italian #help desk # it support


    By clicking the "Apply" button I hereby give my consent to proceed my personal data contained in my resume and / or any other submitted documents by Arche Consulting Sp.

    z . with its seat in KatowiceMorelowa Street for the purpose of applying for this recruitment process.
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