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    Customer Advisor with German - București, România - Oil and Gas Job Search Ltd

    Oil and Gas Job Search Ltd
    Oil and Gas Job Search Ltd București, România

    5 zile în urmă

    Default job background
    Full time
    Descriere
    What will you do?

    Role

    Now, we have a job opportunity for a Customer Advisor with German rolein our team.

    In this role, you will act as a single point of contact and provide support to all customers in the assigned region, by establishing a strong and professional relationship, whilst assisting the relevant sales team to increase revenue and market share.

    This will involve first call resolution for most customer queries and ensuring complex cases are escalated and followed up by the correct point of contact.

    Queries will include, but are not limited to the following:


    • Pre-sales - sizing queries, reseller referrals, opportunity identification, e-commerce.
    • Post-sales - Troubleshooting or technical queries for APC products, product return (RMA)


    Our overall objective is to positively impact our Customer Satisfaction by providing a high quality professional Primary Support to customers in EMEA, through proactive and continuous communication with customers on their open issues or service orders.

    What Will You Do


    • Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA's when necessary or assuring a proper escalation to the 2nd level support if needed.
    • Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer's specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements;
    • Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution;
    • Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments;
    • Respond to requests on product pricing and features;
    • Ensures back-up to colleagues when needed;
    • Provide language support to escalation teams where necessary.
    What skills and capabilities will make you successful?


    • Education: Bachelor's Degree is preferred;
    • Fluent in German
    • Excellent command of English language
    • Ability to multi-task (logging queries while speaking with customers)
    • PC skills (Microsoft, Windows, ERPs)
    • Excellent interpersonal, communications and time management skills
    • Ability to work on own initiative but also as part of a team
    • One-year experience in customer support is an advantage
    • Good verbal and written communication skills are required
    • Basic aptitude for learning technical concepts is essential
    What's in it for you?


    • Flexible work schedule and home-office options (hybrid);
    • A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
    • Medical & healthcare options: Private medical subscription; Life insurance;
    • Mental healthcare: Employee Assistance Program (24/7 online counseling)
    • One day off to celebrate your birthday with your beloved ones;
    • Hands-on training and access to our technical labs;
    • Development Plan through Career path and coaching;
    • Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
    • Sustainability is at the heart of what we do, who we are, and what we believe in;
    • Exposure to a multicultural and dynamic environment;
    • Diversity and Inclusion - an integral part of the company's history, culture, and identity.
    Let us learn about you Apply today.

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    Why us?

    Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

    25.7bn global revenue

    employees in 100+ countries

    45% of revenue from IoT

    5% of revenue devoted for R&D

    You must submit an online application to be considered for any position with us. This position will be posted until filled

    It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct


    Concerning agencies:
    Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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