- Carry out the detailed assessment of contacts/conversation that are resolved.
- Assess if the business and compliance requirements are followed as per the SOP/guidelines.
- Identify the gap and share/update constructive feedback.
- Execution on daily deliverables and detailed instructions provided on new assignments.
- Decisions made are to keep in mind, not to impact on the team / self-efficiency.
- Individual contributor as a part of a team, with a focused scope of work.
- Provide clear and crisp understanding of errors made.
- Freshers or 6 months experience in any Quality Review process.
- Advanced level of English and French.
- Good working knowledge of computer ., MS-Office (Google sheets will be an added Advantage)
- Attention to details and a results driven approach is a must.
- Ability to work well under pressure.
- Client oriented, flexible, patient.
- Excellent written communication skills.
- Good organizational skills.
- Excellent verbal & written communication & presentation skills.
- Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
- Good Interpersonal & people management skills with good problem solving approach.
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Ability to exercise managerial judgment and perform as a mentor.
- Ability to multi task multiple activities by effective delegation and monitoring.
- Demonstrated Customer Service Skills.
- Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location;
- Opportunity to work for one of the biggest brands in the world in a unique work environment;
- Great career opportunity with a leading international outsourcing company;
- Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
- Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees' needs.
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Quality Assurance Analyst with French - București, România - Wipro
Descriere
Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role.
What will my future role be about?For experienced candidates:
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.