Locuri de muncă
>
Bucharest

    Director of Customer Service - Bucharest, România - FintechOS

    FintechOS
    FintechOS Bucharest, România

    4 zile în urmă

    Default job background
    Full time
    Descriere

    Hi, we are FintechOS We are the global leader in fintech enablement, dedicated to democratizing fintech innovation for all companies. Our platform simplifies and expedites the launch, servicing, and expansion of financial products and services, enabling businesses to realize value up to ten times faster than traditional methods.

    Unlike conventional financial technologies, FintechOS liberates data from the core, empowering the creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures.

    We take pride in not only our exceptional platform but also our diverse and experienced tech team.

    About the role

    FintechOS is seeking a dynamic and experienced Director of Customer Service to lead our customer support operations. The ideal candidate will have a strong background in customer service management, a passion for delivering exceptional customer experiences, and the ability to lead and inspire a team.

    What you'll do:

    • Develop and implement strategies to enhance the overall customer service experience, ensuring high levels of customer satisfaction and retention.
    • Lead and manage a team of customer support professionals, providing guidance, coaching, and mentorship to drive performance and achieve departmental goals.
    • Establish and maintain key performance indicators (KPIs) to measure the effectiveness of the customer support team and identify areas for improvement.
    • Collaborate cross-functionally with internal teams, including product development, sales, and marketing, to address customer issues and drive continuous improvement.
    • Develop and implement training programs to ensure that customer support team members have the knowledge and skills needed to effectively assist customers and resolve issues.
    • Proactively identify trends and patterns in customer inquiries and feedback, providing insights to inform product development and enhancement initiatives.
    • Serve as the primary point of contact for escalated customer issues, working closely with internal stakeholders to ensure timely resolution and customer satisfaction.
    • Stay abreast of industry trends and best practices in customer support and leverage this knowledge to continuously improve our support operations.

    What you'll need:

    • Bachelor's degree in business administration, management, or a related field. Master's degree preferred.
    • Minimum of 5 years of experience in customer service management, preferably in the fintech or financial services industry.
    • Proven track record of successfully leading and managing a customer support team, driving performance, and achieving departmental goals.
    • Strong interpersonal and communication skills, with the ability to effectively interact with customers, internal teams, and senior leadership.
    • Strategic thinker with the ability to develop and execute initiatives to enhance customer experience.
    • Analytical mindset with the ability to leverage data to drive decision-making and identify areas for improvement.
    • Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
    • Passion for delivering exceptional customer experiences and a commitment to continuous improvement.

    If you are a passionate and driven individual with a desire to lead a high-performing customer service team and make a meaningful impact in the fintech industry, we encourage you to apply for the Director of Customer Service position at FintechOS.

    Our Culture

    • We are a highly motivated team tackling a significant technical challenge in one of the largest industries globally.
    • At FintechOS, we are committed to fostering a diverse and inclusive environment where all talented individuals feel valued and empowered to do their best work.
    • We prioritize equality and celebrate diversity across race, gender, sexual orientation, religion, ethnicity, national origin, and other unique characteristics.

    Quick Facts

    • We are a venture-backed business co-headquartered in New York and London.
    • Our international client base includes prestigious companies such as Groupe Société Générale, Admiral Group, and BPCE Oney, as well as innovative players like Vibrant, eMag, and Howden.
    • Our partners encompass niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC.

    Not what you are looking for? Try these related job searches
    Director Customer Service jobs in Bucharest
    FintechOS vacancies in Bucharest
    Customer Service jobs in Bucharest
    Fintech jobs in Bucharest

    Looking to hire in Bucharest?
    Post a job and find Fintech experts in Bucharest.
  • NMC STIL DISTRIBUTION SRL

    Customer service

    4 ore în urmă

    NMC STIL DISTRIBUTION SRL București, România Full time

    Responsabilitati · -raspunde la telefon si redirectioneaza apelurile catre departamentele solicitate; · - emite avize de insotire a marfii si facturi fiscale; · - urmareste incasarile la clienti · - pastreaza relatia cu clientii societatii, raspunde la mailuri; · - prospecteaza p ...

  • NMC STIL DISTRIBUTION SRL

    Customer service

    2 săptămâni în urmă

    NMC STIL DISTRIBUTION SRL București, România Full time

    Responsabilitati · -raspunde la telefon si redirectioneaza apelurile catre departamentele solicitate; · - emite avize de insotire a marfii si facturi fiscale; · - urmareste incasarile la clienti · - pastreaza relatia cu clientii societatii, raspunde la mailuri; · - prospecteaza p ...

  • EXE GREEN HOLDING SRL

    Customer service

    4 zile în urmă

    EXE GREEN HOLDING SRL București, România Full time

    Suntem în căutarea unui coleg dedicat pentru poziția de Customer Service în echipa noastră. Dacă îți dorești să lucrezi într-un mediu dinamic, alături de o echipă prietenoasă și sa oferi suport clienților noștri, acest job este potrivit pentru tine. · Candidatul ideal pentru aces ...

  • PROHUMAN APT SRL

    Customer Service Specialist

    1 săptămână în urmă

    PROHUMAN APT SRL București, România Full time

    Prohuman APT este in cautarea unui Customer Service Specialist dedicat si entuziasmat pentru unul dintre clientii nostri o companie de renume din domeniul bauturilor alcolice. · Responilsabilitati: · Dezvoltarea și menținerea relațiile cu cilentii dand dovada de profesionalism; · ...

  • Crisli Business Invest

    Customer Service Representative

    1 săptămână în urmă

    Crisli Business Invest București, România Timp parțial

    Candidatului ideal îi place să vorbească cu oamenii și să rezolve problemele în mod proactiv. Oferiți răspunsuri informate la întrebări despre produs, preț și disponibilitate Colaborați cu departamentele interne pentru a satisface nevoile clienților Introducerea datelor pe divers ...

  • FICOSOTA MARKETING ROMANIA

    Customer Services

    1 săptămână în urmă

    FICOSOTA MARKETING ROMANIA București, România Full time

    Customer Services & Logistics Specialist · Bucharest, Romania · Overview: · Ficosota is now searching for a Customer Services&Logistics Specialist based in Bucharest, Romania to become a part of our International Team · Ficosota Ltd. is one of the fastest growing companies origin ...

  • Social Spot Romania

    Customer Service

    4 zile în urmă

    Social Spot Romania București, România Full time

    Titlu post: Customer Service & Field Coordinator · Departament: Client Service, Social Spot Romania · Raportează către: Managing Partner · Program: Full time · Summary: · We are currently looking for a talented and dedicated Customer Service & Field Coordinator to join our Clien ...

  • WELDE ROMANIA SRL

    Asistenta vanzari/Customer Service

    4 zile în urmă

    WELDE ROMANIA SRL București, România Full time

    Descrierea companiei: · Suntem subsidiara grupului Welde cu o bogata experienta in productia si comertul cu placile/produsele din lemn. · Ne adresam in special producatorilor de mobila si firmelor de constructii dar si segmentului DIY, arhitectilor, producatorilor de caroserii au ...

  • PAYDRIX SRL

    customer service support

    1 săptămână în urmă

    PAYDRIX SRL București, România Full time

    Job Title: Customer Service Support · Client Description: · Paydrix SRL si Nayax's official partner for Romania specialized in providing - EMV Credit/Debit Card Cashless payment solution combined with Telemetry and Management solutions platform for unattended market. · Main purp ...

  • Randstad

    Customer Services Specialist

    4 zile în urmă

    Randstad Bucureşti, România Full time

    Organisation/DepartmentCustomer Service Specialist · Job description · Builds relationships with customers, generating trust and credibility and proactively fulfil customer service · requirements ·  Understand customer logistic realities, specificities and limitations ·  Collab ...

  • GLOBAL CUSTOMER CARE SERVICES S.R.L

    Customer Service Supervisor

    4 zile în urmă

    GLOBAL CUSTOMER CARE SERVICES S.R.L București, România Full time

    Job purpose · Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. ...

  • IGT Solutions

    Customer Service Representative

    4 zile în urmă

    IGT Solutions București, România Full time

    Customer Support Executive (German C1) · Bucharest, Romania · As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and provid ...

  • HUAWEI DIGITAL POWER

    Customer Service Engineer

    4 zile în urmă

    HUAWEI DIGITAL POWER București, România Full time

    Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar p ...

  • JDE Peet's

    Customer Service Specialist

    4 zile în urmă

    JDE Peet's București, România Full time

    Company Description · JDE is a subsidiary of JDE Peet's, the world's leading pure-play coffee and tea company, headquartered in The Netherlands. For more than 265 years, JDE has been inspired by the belief that it's amazing what can happen over a cup of coffee. Today, JDE unleash ...

  • AUTO1 Group Operations SE

    Customer Service Support

    4 zile în urmă

    AUTO1 Group Operations SE București, România Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution f ...

  • Hudson RPO

    Customer Service with Italian

    4 zile în urmă

    Hudson RPO București, România Full time

    Hudson RPO is currently partnering with our client to recruit a Customer Service Specialist fluent in Italian and English to join their team in Bucharest, Romania. · Key Responsibilities: · Support sales team inquiries, provide information, and assist with order processing. · Col ...

  • Straumann

    Customer Service Representative

    4 ore în urmă

    Straumann Bucarest, România Full time

    · *About Us* · We are a leading dental implant company dedicated to restoring smiles and improving lives. Our cutting-edge technology and commitment to patient care make us a trusted name in the dental industry. · The Straumann Group unites global reach, experience and innovatio ...

  • NRF Poland

    Customer Service Officer

    4 zile în urmă

    NRF Poland București, România Full time

    Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization, and have the ambition to take our custom ...

  • AUTO1 Group Operations SE

    Customer Service Support

    1 zi în urmă

    AUTO1 Group Operations SE București, România Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution f ...

  • Future Healthcare Group

    Customer Service Representative

    1 săptămână în urmă

    Future Healthcare Group București, România Full time

    The Future Healthcare group founded in 2003, is a private, independent, international group, with headquarters in Lisbon and international presence. Our mission is to provide our customers with access to the best conditions of health, life, and well-being, and to this end it prov ...