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    Customer Service Engineer - București, România - HUAWEI DIGITAL POWER

    HUAWEI DIGITAL POWER
    HUAWEI DIGITAL POWER București, România

    4 zile în urmă

    Default job background
    Full time
    Descriere
    Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology.

    By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source.

    Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.
    We are looking for a motivated candidate to join us as a:
    Customer Service Engineer

    Location:
    Bucharest


    Responsibilities:
    Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
    Output customer issue analysis report, improve customers' satisfaction
    Onsite support for major or critical problems
    Collect and analyze trouble tickets and provide improvement solutions
    Provide skill training for partners and go on business trips in Europe


    Requirements:

    Education:
    University degree

    Ability to cooperate and work with peoples from different cultures
    More than 1-year customer support experience
    Fluency in English. German/Italian/Dutch/Polish/Turkish will have high priority
    Good customer communication skills
    Being interested / motivated to learn about renewable energy
    Power system or renewable energy industry related experience (For candidate who speaks only English)


    We Offer:
    Motivational salary package
    Performance bonus, multiple incentive bonus
    Language bonus (for German/Italian/Dutch/Turkish/Polish)
    Meal vouchers
    Gym discounts
    Private Medical Insurance
    Paid 4 hours leave per month
    Life time learning environment and tools
    Great amount of Product Documentation
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
    Opportunity to go abroad on business trips to customer site and offer onsite support
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