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    customer service support - București, România - PAYDRIX SRL

    PAYDRIX SRL
    PAYDRIX SRL București, România

    1 săptămână în urmă

    Default job background
    Full time
    Descriere

    Job Title:
    Customer Service Support

    Client Description:


    Paydrix SRL si Nayax's official partner for Romania specialized in providing - EMV Credit/Debit Card Cashless payment solution combined with Telemetry and Management solutions platform for unattended market.


    Main purpose of the job:


    We currently have an exciting opportunity for a CUSTOMER TECHNICAL SUPPORT REPREZENTATIVE to join us, and we are offering this role on a Full-Time permanent basis.

    We are a team of skilled and committed colleagues in a global team who are all enthusiastic about the solutions providing Cashless payment, telemetry, and management solutions for unattended market.

    You will have the opportunity to develop a career within a very exciting industry in the official representative distributor of a global company.


    Responsibilities:
    With an international B2B environment you will be performing a variety of tasks:

    Receiving customers' requests, answering questions, and solving problems for payment systems and telemetry users.
    Supporting resellers and customers with technical issues and new installations.
    Provide accurate feedback to the customers. Follow-up and make scheduled call backs to customers.
    Provide troubleshooting and technical support via phone, web-based tools, and email.
    Handle escalations from Tier 3. Follow proper escalation process for cases that need assistance.
    Research, diagnose, troubleshoot, and identify probable and/or immediate solutions to resolve customer issues.


    Candidate Profile:
    Service minded empathy and customer focus. Experience in technical support/tier 3 is an advantage.
    Good understanding and skills of technical field in electronics and automatization and IT
    Reasoning skills, analytical abilities, and the ability to take decisions.
    Solid experience in problem analysis and resolution of parameters settings and software issues
    Proven ability to work in a self-directed environment.
    Able to deal and respect high data confidentiality,
    Honest, calm, and reliable person with positive and proactive attitude
    Strong written and verbal communication skills in English

    Offering

    Competitive salary and benefits package as part of a competitive team
    Ongoing training and development opportunities
    Opportunity for professional career growth within the company
    Positive and inclusive work environment
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