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    Dispatch Coordinator with English - București, România - MOOD MEDIA ROMANIA SRL

    MOOD MEDIA ROMANIA SRL
    MOOD MEDIA ROMANIA SRL București, România

    Găsit în: beBee S2 RO - 6 zile în urmă

    MOOD MEDIA ROMANIA SRL background
    Full time
    Descriere

    The Dispatcher is responsible for routing the technicians and setting up events for the service and maintenance of Mood Media provided services.

    They will take incoming requests from unresolvedClient Satisfaction related issues and assign the tasks to resolve the customer's issue on site.

    Dispatchers are responsible for specific service activities, be very detail oriented and able to understand and solve problems in a timely manner.

    A friendly and pleasant manner is necessary.

    MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

    • - 3 years' experience in Customer Service
    • English– proficient level
    • Computer literate
    • Strong leadership skills with the ability to solve problems quickly and efficiently
    • Ability to identify and constructively make recommendations regarding operational improvements
    • A positive attitude and excellent customer service skills
    • Strong written and oral communication skills

    Dispatcher Daily Responsibilities:

    • Coordinate timely service or removal requests ensuring client specific SLAs are met
    • Receive and input service orders into Oracle Service Cloud and document all ongoing communication including job completion notes in Oracle
    • Ensure that Ready to Bill tasks are sent to the Billing team in a timely manner and all Tasks are designated
    • Takes a proactive approach to anticipating and preventing scheduling conflicts
    • Provide function support on a daily basis and ongoing support on various projects
    • Performs other related duties as assigned

    Communication:

    • Communicate with Supervisor/Manager or Process Manager for any pressing matters
    • Work with Technicians and Subcontractors to make sure daily schedules are updated in real time
    • Respond to all requests, messages and emails within 6 business hours and by the end of the day
    • Respond to ETA questions within 6 business hours
    • Keep a cordial and professional working relationship with technicians and subcontractors
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