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    Customer Advisor with English - București, România - Datanet Systems Software

    Datanet Systems Software
    Datanet Systems Software București, România

    1 săptămână în urmă

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    Full time
    Descriere
    Responsabilities


    Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.

    Resolves high impact operational issues (., issues related to global trade and compliance policies).

    Coordinates with other functions and organizations to resolve issues (., sales teams, supply chain, logistics) as they relate to customer support.

    Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
    Represents team as a subject matter expert on complex internal processes to other functions and organizations.

    Qualifications


    Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP.


    • 2 years of experience in a similar role
    Advanced English Language is a must
    Advanced understanding of highly complex internal operational issues (., opportunities to improve current processes).
    Advanced problem-solving and analytical skills.
    Broad, in-depth knowledge of the end-to-end process of sales operations.
    Solid knowledge of local legal compliance issues.
    Advanced teamwork and collaboration skills.
    Ability to structure and apply advanced organizational skills to manage daily operational issues.


    Datanet Systems is the leading Cisco partner in Romania and develops business partnerships with international suppliers such as EMC, VMware, Fujitsu, NetApp, Fortinet, FireEye, AirWatch, F5, Juniper Networks, Dell, Certes Networks, Aruba, Zoom International and Nuance Communications.

    The company has a competitive portfolio of solutions in the following areas: communications infrastructure, data centers and virtualization, unified communications, customer interaction, and contact centers, information security.

    Datanet Systems has a team of 60 people in Bucharest, with more than 65 professional certifications.

    Datanet Systems is part of SOITRON Group SE, a group of companies in which more than 600 employees carry out a business that exceeds 100 million euros annually in IT system integration and IT outsourcing services in Slovakia, Czech Republic, Bulgaria and Turkey.

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