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    Credit & Collection Analyst - Bucharest, România - DXC Technology

    DXC Technology
    DXC Technology Bucharest, România

    4 zile în urmă

    Default job background
    Full time
    Descriere

    Job Description:

    *This is a REMOTE position.*

    Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer ́s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

    Responsibilities:

    • Analyzes and recommends customer credit limits based upon credit scores.
    • Investigates potential credit fraud and works closely with internal security and business partners to resolve.
    • Resolves credit issues independently.
    • Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
    • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
    • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
    • Recognizes trends for non- payment and resolves issues by engaging internal partners.
    • Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
    • Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

    Education and Experience Required:

    • First level university degree with a focus in business or economics recommended or equivalent experience.
    • Typically 2-4 years of experience in collection.

    Knowledge and Skills:

    • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
    • Intermediate accounting knowledge.
    • Intermediate problem solving skills.
    • Basic computer skills.
    • Intermediate prioritization skills.
    • Basic understanding of risk mitigation tools.
    • Intermediate understanding of the company's order management process.
    • Advanced understanding of the company's dispute management process.
    • Intermediate understanding of collection processes and financial concepts.
    • Intermediate influence skills.

    Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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