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    Content Moderation Team Leader with Bulgarian - București, România - Genpact

    Genpact
    Genpact București, România

    6 zile în urmă

    Genpact background
    Full time
    Descriere
    We are inviting applications for the role of Content Moderation Team Leader with Bulgarian- Bucharest

    We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

    Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

    Responsibilities

    • Review content and provide resolution based on prescribed guidelines
    • Provide resolution to maintain standards of quality
    • Recognize trends and patterns and escalate issues timely
    • Provide insights to help improve the support to the users
    • Maintain a thorough understanding of process and policies
    • Provide excellent customer service to our customers
    • Monitor team members and able to provide guidance whenever needed
    • Manage the flow of day-to-day operations
    • Build reports to update the company on the team's progress
    • Rapport building with the internal & external stakeholder
    • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
    • Ensure that the highest possible levels of customer service are always delivered
    • Assist the Manager as and when necessary to make the business run effectively and efficiently
    • Communicate clear instructions to team members
    • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
    Qualifications we seek in you
    Minimum qualifications

    • Any Graduate (PG an added advantage)
    • Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
    • Fluent in Read/Write in English & Bulgarian Language
    Preferred qualifications

    • Effective probing skills and analyzing / understanding skills
    • Problem solving skills with customer centric approach
    • Must be able to work on a flexible schedule (including weekend shift work)
    What can we offer?

    • Attractive salary.
    • Stable job offers - employment contract.
    • Work in a multicultural environment;
    • Various trainings (initiating, soft skills).
    • Possibility of development;
    • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
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