Content Moderation Team Leader with Swedish - București, România - Genpact

Descriere

We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

• Review content and provide resolution based on prescribed guidelines
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and escalate issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are always delivered
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

• Any Graduate (PG an added advantage)
• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
• Fluent in Read/Write in English & Swedish Language

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).