- Owning the service delivery and implementation of the technology to our clients
- Providing excellent service and being the first point of contact for clients
- Managing client issues promptly with the help of our internal teams (sales, solutions delivery, technology & support)
- Ensuring all actions, issues and projects are appropriately managed and communicated via action logs, scoping documents and regular client calls
- Building a strong relationship with clients to identify problems and come up with appropriate solutions and upselling modules
- Achieving the KPIs, retention & growth targets
- Assisting with the completion of all Client Benefit Selection Window Planning and all annual milestone tracking to ensure we deliver and report achievements to our clients
- Updating and inputting accurate data into our CRM system
- Assisting the client manager in preparing for client meetings and follow-up actions.
- Excellent verbal and written communication skills in Romanian and English
- Experience liaising with clients in a B2B or B2C role (min. 2 years experience)
- Strong communication and presentation skills
- Ability to build strong internal and external relationships
- A solution-focused and driven person
- Ability to concurrently work on several clients and juggle multiple priorities when under pressure
- Bachelor's degree or combination of education and experience required
- Good knowledge of Excel
- An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
- A fail-friendly environment that encourages learning and initiative;
- A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
- 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
- Performance Bonus scheme
- Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
- Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
- We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working or working from home.
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Associate Account Manager @DARWIN - Cluj-Napoca, România - Mercer
Descriere
The Associate Account Manager is accountable for the client's satisfaction with our services and acts as a single point of escalation. He will support the client managers to deliver the operational plan to each client.
They will work alongside Darwin Delivery teams on a vast range of BAU activities for our clients, to ensure that our client managers can focus on delivering to the team's revenue, retention and relationship targets.
THE ROLE & YOUR MISSION
YOUR EXPERIENCE & VALUES
OUR PINK BENEFITS & CULTURE
Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.
DarwinTM is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people's lives and the market in which we operate.
Here at Darwin, we don't just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
