- The Level 2 Product Support Engineer is responsible for triaging tickets, providing technical assistance and resolving complex issues for MMC global applications.
- This position necessitates close collaboration with clients and cross-functional teams to ensure prompt and efficient issue resolution, while prioritizing customer satisfaction.
- Additionally, the Level 2 Product Support Engineer actively contributes to knowledge sharing, documentation, and continuous improvement efforts aimed at enhancing the overall support process.
- Ultimately, the Level 2 Support team plays a vital role in ensuring seamless operations and delivering outstanding technical support to clients.
- Proficiency in spoken and written Romanian and English languages.
- Previous experience in a support role.
- Minimum experience with T-SQL programming language.
- Ability to work independently and as part of a team in a fast-paced, global environment with ambiguity.
- Strong prioritization skills to effectively manage tasks, both individually and as a team, while meeting objectives on schedule and maintaining high quality.
- Excellent problem-solving skills and the ability to collaborate effectively within a team.
- A curious mindset towards new technologies and a willingness to explore and implement them.
- An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
- A fail-friendly environment that encourages learning and initiative;
- A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
- 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
- Performance Bonus scheme
- Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
- Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
- We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working or working from home.
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Level 2 Product Support Engineer - Cluj-Napoca, România - MMC Corporate
Descriere
THE ROLE & YOUR MISSION:
YOUR EXPERIENCE AND VALUES:
OUR BENEFITS & CULTURE:
As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our teams will jointly identify at least one "anchor day" per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight of the top ten technology companies in the world and has a wealth of clients across diverse sectors. More than 4 million people are already using our platform.
DarwinTM is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused, and on a journey to innovate and develop products that truly impact people's lives and the market in which we operate.
Here at Darwin, we don't just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
#MMCTECH2024
