- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
- Daily posting of a variety of payment types including checks, wires, and EDI payments to invoices in SAP. Posting must be complete within the deadline agreed with GL for the respective country. Any unprocessed receipts should be reported to the AR team manager
- Saving all backup documents pertaining to posting of incoming receipts and any other posting request
- Reconciles unidentified and misapplied cash on a daily and monthly basis
- Processing returned payment (NSF, Stop payments and Refer to Maker)
- Posting of collections request - including set off, refunds, corrections, and write offs
- Balance cash received at month end, take responsibility for applying all open cash items before accounts receivables close for the prior period
- Close & Reconcile of relevant customer accounts as per request of the collections team
- Interact with Collections Team daily to accurately resolve payment research inquiries in a timely manner
- Perform daily cash reconciliation audit, match daily incoming cash received by bank to total posted
- Utilize various bank websites and internal databases to research cash receipts and unidentified payments
- Process Individual Valuation, Accruals and deferrals, if applicable for the country, as per business accountant request during month end
- Acts as the go to expert for the critical cases and escalations
- Provides relevant process trainings and ongoing coaching to new joiners and junior team members
- Acts as SPOC for Systems, Processes and cross functions/towers projects and initiatives
- Assist in organizing specific workshops & best practice sharing sessions
- Acts as a deputy for the team manager
- Documenting and monitoring internal controls in support of auditing team
- Assisting with financial and tax audits and leading data collection and ICS related efforts at team level
- Coordinating more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments
- Ensures monitoring of accuracy and timeliness targets as aligned with the Team manager
- Takes part in continuous development especially for technical/accounting skills in order to efficiently support his team and the local organization with specialized knowledge on AR back-office processes and suggest solutions to remove process roadblocks
- Contributing to continuous improvement initiatives to optimize service quality
- Be compliant with all SGBS process and policies
- Performs other duties as assigned by direct superiors and managers
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