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    Service Delivery Specialist - București, România - Dropsuite

    Dropsuite
    Dropsuite București, România

    5 zile în urmă

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    Full time
    Descriere
    About Dropsuite

    Dropsuite (listed


    DSE:
    ASX) safeguards business information. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses. Our mission is to help business stay in business. Dropsuite performs billions of backups per day for organizations in more than 100 countries around the globe.

    Dropsuite is known for its team of 'hungry owners.

    ' We are hungry to win and tenacious, but at the same time we all are owners:
    we do not cut corners and always seek to do the right thing. We are experts in what we do, are highly customer focused and we love solving problems.

    We play as a team, where respect is one of our key values and we see helping others as a priority.

    About the Role


    As a Partner Services Delivery Technician specializing in data migration, you will play a critical role in facilitating the seamless transition of client data from their existing backup vendor to Dropsuite, a leading cloud-based data protection platform.

    This position is ideal for an experienced professional who thrives in a dynamic, collaborative environment, and is passionate about delivering top-notch service to our valued partners.

    Join us in shaping the success of our partners by ensuring a smooth and efficient migration process.

    What will you be doing


    Partner Engagement:

    • Collaborate closely with the Technical Account Management (TAM) organization to understand the unique data migration requirements.
    • Provide expert guidance and support to the organization throughout the migration process, ensuring a positive experience externally.

    Data Analysis and Planning:

    • Review the comprehensive analysis of client data, identifying structures, dependencies, and potential challenges.
    • Build detailed migration schedules in collaboration with TAMs, outlining key milestones and timelines.

    Execution and Oversight:

    • Execute data migration tasks with precision, adhering to established plans and industry best practices.
    • Monitor migration progress, promptly addressing any issues or roadblocks that may arise during the process.

    Quality Assurance:

    • Conduct thorough testing of migrated data to ensure accuracy, completeness, and integrity.
    • Collaborate with TAMs to validate the success of the migration and address any concerns or discrepancies from our partners.

    Documentation and Reporting:

    • Maintain detailed documentation of migration processes, configurations, and results.

    Technical Support:

    • Provide advanced technical support during the migration process, addressing technical inquiries and troubleshooting issues.
    • Escalate and coordinate with Dropsuite's leadership teams to resolve complex technical challenges.
    Our ideal candidate has


    • Bachelor's degree in computer science, Information Technology, or a related field.
    * 1-2 years of relevant work experience

    • Proven experience in data migration projects, preferably in large opportunities.
    • Strong understanding of data structures, databases, and backup systems.
    • Familiarity with cloud computing concepts and technologies.
    • Excellent communication and interpersonal skills.
    • Experience with Dropsuite or similar cloud-based backup solutions.
    • Proficiency in scripting languages (e.g., Python, PowerShell) is a plus.
    • Certifications in relevant technologies (e.g., Microsoft, AWS) is a plus.
    What we offer


    • Competitive compensation and benefits
    • Long term incentives (e.g., Stock options or performance rights – subject to performance)
    • Remote working model
    • Growth opportunities
    • Work in a global company with meaningful work, highly skilled colleagues, and an amazing culture


    If the above excites you and you are the person we are looking for; please submit your CV, your availability and desired salary.

    We regret to inform that only shortlisted candidates will be contacted.

    Posting Statement

    Dropsuite is an Equal Employment Opportunity and Affirmative Action Employers.

    Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Please note that only applicants residing and eligible to work in Bucharest will be considered.
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