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    Call Center Travel Agent – German - București, România - IGT SERVICES AND TECHNOLOGIES S.R.L.

    IGT SERVICES AND TECHNOLOGIES S.R.L.
    IGT SERVICES AND TECHNOLOGIES S.R.L. București, România

    1 săptămână în urmă

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    Full time
    Descriere

    Job Opportunity:
    Customer Service Representative - Travel Services Platform

    Join our dynamic team at an exciting online platform that offers a variety of travel services, including vacation home reservations, villas, and apartments.

    Think of it as the Airbnb of travel

    Responsibilities:
    Provide outstanding customer service via email and phone interactions.

    Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.

    Communicating with customers through various channels in German and English
    Responding promptly to customer inquiries
    Maintaining a positive, empathic and professional attitude towards customers at all times
    Ensure customer satisfaction and provide professional customer support


    Work Schedule:
    Monday to Friday(5 days/week): 10:00 AM - 7:00 PM (on-site)

    Benefits:
    meal tickets, transportation allowance, private medical subscription, retention bonus


    How You Can Create Influence:
    Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
    Prior experience in an international airline environment/operations is advantageous but not mandatory.
    Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
    Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
    Graduates in any discipline or undergraduates are welcome.
    Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
    Proficiency in Microsoft Office and Outlook.
    Willingness to work in a contact center environment.

    Perks and
    Benefits:
    Competitive salary package, reflecting your expertise and contributions.
    Meal tickets
    Private medical subscription
    Reimbursement for public transportation subscription
    "Bring a friend" Referral Program – Consistent rewards for recommendation
    Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
    Permanent contract with the potential for advancement, providing stability and security.
    Full payed training provided by the company
    Exciting career growth opportunities within a globally renowned organization.
    Engaging projects with leading global brands, offering diverse and rewarding experiences.
    Supportive and collaborative work culture, fostering both personal and professional development.
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