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customer support specialist with foreign languages - Bukarest, România - Gi Group Staffing Company
Descriere
Gi Group România is looking for Customer Support Specialist with German/Italian/French/Polish for the "Digital Power Department" of our global client acting in the field of telecommunications and IT.
Location:
Bucharest
Schedule:
Full-time, Full-office, Monday – Friday, 10:00-18:30
Requirements:
Education:
University degree;
More than 1-year customer support experience - nice to have;
Fluency in English with minimum B2 level in German/Italian/Spanish/Dutch/Polish/French/Turkish;
Good customer communication skills;
Being interested/motivated to learn about renewable energy;
Power system or renewable energy industry related experience (For candidate who speaks only English).
Responsibilities:
Responsible for level 1 technical support, provide solution to customer via email, phone and other channels;
Output customer issue analysis report, improve customers' satisfaction;
Onsite support for major or critical problems.
We Offer:
Motivational salary package;
Performance bonus, multiple incentive bonus;
Language bonus (for German/Italian/Dutch/Polish/French/Turkish );
Transport/Phone allowance;
Meal vouchers;
Private Medical Insurance;
Paid 4 hours leave per month;
Training;
Life time learning environment and tools;
Opportunity to go abroad on business trips to customer site and offer onsite support.