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Slatina

    Customer Service Manager - Slatina, România - interpool HR Romania

    interpool HR Romania
    interpool HR Romania Slatina, România

    1 săptămână în urmă

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    Full time
    Descriere

    One of our clients, a world leader in the energy and telecom cable systems industry, with a track record of technological leadership and innovation, and a strong customer base is currently looking for a Customer Service Manager.


    Main responsibilities include:

    • Collaborate with internal and external stakeholders to ensure smooth deliveries of our telecom cables.
    • Lead a team of professional to improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customers issues and follow problems through to resolution.
    • Develop service procedures, policies and standards.
    • Keep accurate records and document customer service actions and discussions.
    • Analyze statistics and compile accurate reports according to Prysmian and customer's requirements.

    Qualifications and work experience:

    • Bachelor's degree
    • International exposure, either working for a manufacturing MNC in Romania or working abroad
    • Solid knowledge on customer service, preferably in a manufacturing environment
    • Minimum 5 years work experience in a similar position, including leading teams
    • Experience in working with an ERP, SAP preferred

    Other Skills:

    • English and Romanian language proficiency; German language is a plus
    • Able to engage with staff at all levels of the organization, external and internal customers
    • Exceptional verbal and written communication skills

    Benefits:

    • Hybrid work (1 day from home office)
    • Private medical insurance
    • Meal tickets
    If you meet the qualifications and are excited to be part of a dynamic team, please apply directly, or contact Camelia Stroe at We look forward to hearing from you soon
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