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Customer Support Specialist German, Dutch, Italian - București, România - Onecreative RO
Descriere
We are looking for a German, Dutch or Italian speaking Technical Customer Support Representative in Bucharest for a top Outsourcing/BPO company.
This position offers the opportunity for qualified people to contribute in a dynamic and challenging environment.Position:
Customer Support RepresentativeLocation: Bucharest, Pantelimon, Romania (on-site) / RemoteEmployment type: Full-time
DUTIES AND RESPONSIBILITIES:
Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
Maintain a professionally customer-oriented attitude
Take over and resolve situations where non-compliances occur
Assist the customer in the purchasing decision by providing requested details about products and services
REQUIREMENTS:
Based in Bucharest or willing to relocate by yourself on a short notice / availability to work remote
Excellent written and verbal communication skills in German, Dutch or Italian (C1) and English (B1)
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Excellent writing skills including semiotics and speed
Ability to work independently, while being team player at the same time
Customer-oriented role experience will be considered an advantage
OFFER:
Excellent remuneration package based on experience, skills and performance
Training work days in mother language
Shifts of 8 hours including with 1 full hour break, flexible from Monday to Sunday between 10 AM and 10 PM, possible with 2-3 weekends per month
Meal vouchers
Paid startup training and professional development sessions
Medical subscription
Access to Bookster library for borrowing books
Access to 7card
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Motivational contests and team-building activities