Cristian Cristian

Cristian C:

Aexperienta retail de 15 ani in coordonarea și evaluarea angajaților, în sprijinirea integrării noilor angajați și în monitorizarea evoluției lor profesionale.

Peste 12 ani de experiență de formare în Retail (DIY)/Magazin.

Furnizez programe de dezvoltare și a responsabil cu evaluarea anuală a performanței a aproximativ 500 de angajați. Am fost suport pentru crearea și prezentarea proiectelor de promovare a carierei. Coordoneaz si implementeaz programul de integrare pentru noii angajati, evaluare, testare angajati.

Cunostinte SAP ( modul WWS: case, Trainer modul Customer Service Office si Vanzari), Atoss: planificare personal), ShiftIn, Data Warehause -analiza indicatori de performanta. 

Caut o noua provocare in cariera cu directie in zonele retail, training, DIY dar nu numai.

Zona: Bucuresti / Ilfov cu disponibilitate pentru deplasari 20 % din timp.

Multumesc.

MamBricolaj Romania: 

Training and Developmemt | Lean Management Consultant | Process improvement specialist   2021 – prezent

• Organizing courses / practical sales skills; 
• Assessment of sales skills; 
• Development and promotion program in store manager position; 
• Store processes system ERP; 
• Store product tests;
• Implementing new system tasks in every store;
• Employee evolution monitoring and professional development proposal;
• Conduct onboarding training sessions for new hires;
• Simulating sales scenarios and preparing training programs that cover knowledge gaps;
• Monitor employee attendance and progress;
• Updates job knowledge;
• Support for employees to promote to the position of district chief.

HORNBACH ROMANIA                                                         

Training & Development Manager | Deputy Store Manager                                                     2011 – Oct. 2019

• Coordinated departments: Reception of Goods, Kasse, Customer Services and Sales.

• Conduct onboarding training sessions for new hires;

• Simulating sales scenarios and preparing training programs that cover knowledge gaps;

• Monitor employee attendance and progress;

• Prepare new sales representatives by conducting orientation to sales process;

• Support for employees to promote to the position of district chief;

• Employee evolution monitoring and professional development proposal;

• Preparing and presenting the training booklet to the Customer Services department;

SAP trainer (WWS)                                                                                                                          2009 - 2011

• Implementing new SAP programs in Hornbach stores in Bucharest and Brasov: 4 stores with 500 employees; 

• Support training programs for employees for both sales, merchandise reception, shop office and customer services; 

• Preparing and presenting the training booklet to the Customer Services department;

• Implementing new system tasks in every Hornbach store;

• Employee evolution monitoring and professional development proposal.
 

Master’s Degree in Communication and Human Resources; SNSPA, Bucharest, gratuated 2006; 

Didactic and Pedagogical Preparation, Faculty of Psychology and Educational Sciences, Bucharest, gratuated 2002.             

Macro Training, Train of Trainers, Bucharest, 2015;

Hornbach Brunn, Customer Service Training, Vienna, 2007; 

Achieve Global, Excellence in Sales & Services, Bucharest, 2006;