Saif Jlassi

Dynamic and results-driven Senior Lead Customer Success Manager
with extensive experience in managing customer relationships and driving
product adoption across diverse industries. Proven track record in
enhancing client satisfaction, implementing successful strategies, and
leading cross-functional teams to exceed performance goals

Senior Lead Customer Success Manager
(SaaS)

As a Sr. Lead Customer Success Manager I am managing a portfolio of 27
customers from
various industries, in the Middle East with an Annual Recurring Revenue
(ARR)8M $ and a Total
Contract Value (TCV)25M $ My role is to be a trusted advisor for customers
in my portfolio and
to shape together with them future strategies for developing the adoption
and the benefits of
Oracle Cloud products (ERPM,HCM, Infrastructure and platform).
Main objectives highlighted in my portfolio:
• Maximize investment by increasing the value delivery by Oracle solutions
• Increase overall satisfaction with the purchased Oracle services
• Increase business process efficiency and productivity
• Identify directions for improvements through structured recommendations
and a clear action

Business Informatics