2nd Level Support Engineer ITSM - Bucharest

Doar pentru membrii înregistrați Bucharest, România

9 ore în urmă

Full time

Your mission · • Support our customers in the ITSM environment Network management · • Processing of incidents of our customers Recording and processing of IT tickets · • Problem analysis and solution finding · • Administration of user accounts in various applications and devices ...

Descrierea jobului

Your mission

• Support our customers in the ITSM environment Network management
• Processing of incidents of our customers Recording and processing of IT tickets

• Problem analysis and solution finding

• Administration of user accounts in various applications and devices

• Support of branch offices at home and abroad

Your profile

MUST HAVES

Completed IT training or a comparable qualification in the IT environment
(First) professional experience in IT support
Confident communication and ability to work in a team
Very good knowledge of current Microsoft operating systems, DNS and AD
First Knowledge of cloud services such as Microsoft Azure
Fluency English, German will be much appreciated

NICE TO HAVE

Knowledge of network and Internet technologies and their protocols
•
First Knowledge in scripting such as PowerShell
Experience in ITSM support

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients.

Our Benefits

We could tell you about the great coffee, 25 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That's just standard.
Here's what makes working with us in Bucharest extra special:

Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you.
Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor's note needed.
Private medical care – Covered through Regina Maria, because your health matters.
Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That's why we regularly connect in the office - whenever it makes sense.
And that's just the beginning. Ask us what else is waiting for you

Your contact person

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Anda Ungureanu.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.