Export Sales Advisor with French - București, România - Michelin Romania S.A.
Descriere
This role is based in Michelin Corporate & Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Service Management and Personnel.
What we're looking for:
Experience in Customer Service/ Sales/ Supply Chain/ Purchasing/ ;
French at a conversational level;
Excel skills;
Problem solving skills and ability to deal with numbers;
Team-worker attitude;
Customer-oriented approach.
The Export Sales Advisor with French responsibilities:
Manage Order & Delivery
Captures, records and commits customer orders according to customer needs, agreement and defined service level;
Proposes product alternatives in case of phase-out or shortage;
If relevant, optimizes, plans and coordinates the delivery with customers and partners;
Informs and follows up with customers.
Manage Request
Captures customer's requests & claims;
Analyses and provides issue resolution or appropriate answer;
Contacts, follows up and closes the loop with customer;
Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
Shares recurring problems with the relevant internal partner(s) in order to find solutions.
Support sales
Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
Apply and improve work methods
Applies standards and procedures (including internal control rules & embargo);
Contributes to continuous improvement to enhance.
In Michelin, we offer:
Flexible work schedule and home-office options (hybrid);
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription; Life insurance; Luncheon vouchers and discounts; Deduction of vacation costs.How we recruit:
Once you submit your application, one of our recruiters reviews it.
If your profile fits our role:
We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
Pass all stages with flying colors, and we'll send you an offer.LET'S INSPIRE MOTION FOR LIFE
Where do success and ideas come from? We strongly believe they come from collective intelligence.
Our talents, people and employees are the source of purposeful and sustainable innovations.
That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.
What drives us is the spirit of unlimited innovation, which we all possess.Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things.
Therefore, we are always optimistic as to overcome the challenges of tomorrow.
That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.
Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle.
It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases.
Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest.