Customer Care Specialist - Bucharest
Numai pentru membrii înregistrați Bucharest, România
1 lună în urmă
Job summary
Join us as a Customer Care Specialist and be part of shaping the future of sustainable mobility at Ayvens.
Responsibilities
- Answering phone calls from customers or suppliers, resolving or redistributing their phone requests.
- Resolves or forwards requests received by phone/in writing to specialists in other departments via CRM V2.
- Responds in writing to requests received from Ayvens customers and suppliers on dedicated operational email addresses.
- Records all requests received from Ayvens customers, both by phone and email, in CRM V2 and specifies the reason for the request.
- Follow up on the resolution of telephone/written (email or fax) requests received from Ayvens customers or suppliers and forwarded to other departments for resolution, and ensure that the resolution has been communicated to the customer/supplier or communicate it to them personally.
- Provides support to the Back Office team in sending documents to customers or suppliers (repair agreements, powers of attorney, etc.).
- Updates the database with customer contact details in CRM V2.
Descrierea postului
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Donec lacinia nisi nec odio ultricies imperdiet.
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