Global Customer Quality Champion Stellantis - Remetea Mare, România - BCS AUTOMOTIVE INTERFACE SOLUTIONS ROMANIA S.R.L.

Descriere

BCS Automotive Interface Solutions offers great opportunities.

It combines the experience of a long-standing automotive supplier, which has existed for almost 70 years and employs 3,500 people worldwide, with the exciting challenges of a new company, which has recently become independent.

The momentum of the automotive industry and the multinational team worldwide creates an exciting work environment. Maybe your future? - Do it

Global Customer Champion focus is on understanding Stellantis expectations and processes, working with the BCS Global Quality teams to meet and exceed those expectations.

Responsibilities:
Maintain and communicate voice of the customer requirements and expectations, act as primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers;
Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director;
Promote Quality awareness and behavior, Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and understood at all locations and on all levels and functions (including training of tools, techniques and methods to support acceptance);
Owner of Customer Specific Requirements (CSR) and ensure changes are understood and communicated;
Represent BCS onsite at customer assembly plants as needed to address quality issues or escalations;
Represent BCS as Champion and coordinate multiple site/region inputs to customer;
Develop network with appropriate customer contacts, act as communications liaison between global BCS sites and customer
Drive 8D completion and PCA;
Drive Warranty performance improvement;
Monitor/report/communicate customer warranty trends, spikes and changes, identify top warranty issues and lead manufacturing team and design team to ensure resolution ;
Support product launches an readiness;
Ensure adequate Tech Rep support and test boxes are available at customer sites;
Assist sites in negotiating PPM/NCT/binning and reducing customer costs ;
Develop infrastructure to obtain, distribute and report customer scorecard and VoC data monthly ;
Analyze customer scorecard performance data and trends, drive and co-ordinate improvement plans ;
Provide expertise in customer scorecard, warranty, metric definitions and interpretation ;
Monitor and escalate issues to BCS management to ensure adequate awareness and proper actions, as appropriate ;
Management of and budget control of contracted Tech Reps located at various OEM plant sites.


Job Requirements:
Minimum 5 years knowledge/experience in the use and application of automotive Quality principles – FMEA, PPAP, Control Plans, SPC, Problem Solving (8D, 5P, etc.) ;
Experienced in use of problem solving skills and tools ;
Strong MS Excel, MS Outlook, and MS PowerPoint skill sets ;
Strong written and verbal communication skills (English) ;
Customer interface and negotiating skills Automotive Quality Standards (IATF16949, ISISO15504/Automotive Spice) ;
Experienced in interfacing Stellantis, preferably if both former FCA and PSA organizations.


Preferred:
Shainin Journeyman or Six Sigma Black Belt;
A diverse background in design, manufacturing and Quality.


Education:
Bachelor's degree in Engineering.

Shape the future with us at BCS Automotive Interface Solutions, where your expertise and passion make a difference