Waiter in Luxury Resort - București, România - HRS STAFFING SERVICES S.R.L.

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For one of our customers, a high-end resort mentioned in Michelin Guide for hotel recommendations in Romania, we are looking for a Waiter/ Host.

As a Waiter/ Host, you will play a crucial role in delivering an exceptional dining experience to our guests.

Working in a high-end restaurant, you will provide impeccable service, demonstrate extensive knowledge of the menu and wine list, and ensure that every guest receives personalized attention and a memorable culinary experience.

Responsibilities:

Guest Service:
Greet guests in a warm and professional manner.
Escort guests to their tables and present menus.
Provide detailed explanations of menu items, specials, and wine pairings.
Cater to guests' specific preferences and dietary restrictions.
Provide information regarding the entire experience paying attention to the customer's needs.


Order Taking:
Accurately and efficiently take food and beverage orders.
Relay orders to the kitchen and bar, ensuring proper timing and coordination.
Address any special requests or modifications to the chef.


Knowledge and Expertise:
Possess an in-depth understanding of the menu, including ingredients, preparation methods, and culinary techniques.
Stay informed about daily specials, seasonal offerings, and any changes to the menu.
Stay updated on wine and beverage selections to provide recommendations.
Provide the best service and customer-oriented experience.


Table Maintenance:
Monitor tables and ensure they are set according to the restaurant's standards.
Attend to table needs promptly, such as refilling water glasses and clearing empty plates.
Maintain a clean and organized workspace.


Problem Resolution:
Address guest concerns and complaints with professionalism and a commitment to resolution.
Coordinate with the restaurant manager or kitchen staff to resolve issues promptly.


Upselling and Recommending:
Proactively suggest additional menu items, beverages, or special features.
Encourage guests to explore various culinary options and enhance their dining experience.
Provide additional information regarding the entire experience the company offers for their customers beyond the standard gourmet experience.


Team Collaboration:
Work closely with kitchen staff, bartenders, and other team members to ensure seamless service.
Communicate effectively with colleagues to maintain a cohesive and efficient work environment.


Training and Development:
Participate in ongoing training sessions to enhance product knowledge, service skills, and overall performance.
Mentor junior staff members and share insights into delivering exceptional service.


Qualifications:

Previous experience as a waiter in fine dining, as part of a 5-star hotel member or on an international cruise.

Extensive knowledge of food and beverage offerings.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced and high-pressure environment.
Attention to detail and commitment to providing outstanding service.
Familiarity with point-of-sale (POS) systems.
Willingness to work evenings, weekends, and holidays.


Benefits:
Private medical insurance;
Transport Settlement;
Performance bonus;
Opportunity to work in an internationally renowned environment alongside highly awarded chefs and staff.

Only eligible candidates will be contacted within 2 weeks. All information will be treated as strictly confidential.