Airfreight forwarder - Otopeni, România - Samedaylogistics Romania

Descriere

VA RUGAM INSISTENT, NU APLICATI DACA NU ATI CITIT CU ATENTIE ANUNTUL

Samedaylogistics Romania is seeking for our office in Otopeni airport, a Time-Critical Airfreight Forwarding Agent to support and coordinate airfreight trade services, products and operations.

The ideal Airfreight Agent will have:
at least 2 years airfreight forwarding experience required (preferred but not a must)
at least 1 year in Time-Critical airfreight forwarding (nice to have)
a demonstrated ability to manage multiple tasks simultaneously with minimal supervision
a high attention to details.
English language - Advanced level

Responsibilities And Duties

Maintaining ongoing relationships with already existing customers, partners and service providers;

Maximizing business opportunities by offering customers tailor-made solutions to meet clients' requests within budgetary and operational restrictions, while making a suitable profit for the Company.

Providing support and resolving problems for customers, opening supply requests for customers;
Preparing monthly reports
Providing in-bound telephone customer support and being able to determine the nature of the call or inquiry (selecting the type of service that customer needs)
Distributing mails, preparing reports, processes forms and other specific documents;
Communicating effectively in order to solve intermediate level problems and assisting with basic research
When required, Screening, preparing and moving customer's packages for customs clearance
Supervising and coordinating warehouse/ramp operational activities
Supervising the daily activities of the import / export operations
Developing a systematic plan to achieve and maintain account records
Complying with airport authority security / safety requirements
Performing all other duties assigned or delegated by managers
In case is necessary, being able to work on nights or weekends

Preparing of time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.

Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements.

Giving clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs.

Monitoring and tracking of on-going shipments with the purpose to ensure high quality service is delivered and the company's expectations are met at any time.

Sourcing, selecting and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements.

Debtor and Creditor Invoicing and order settlement.
Being able to travel when required, in line with business needs.

Knowledge And Skills

High school diploma or equivalent
At least 2 years customer service experience or general administrative experience in transportation industry
Demonstrated ability to manage multiple tasks simultaneously in a fast paced environment with minimal supervision with a high attention to detail
Accurate typing and data entry skills
Effective verbal and written communication skills
Minimum knowledge of transportation process for Domestic / International shipping and documentation


Other details:
Working hours: 8 working hours, based on a flexible schedule;
Working in shifts;

Location:
Otopeni airport


Benefits:
Fuel allowance will be provided / transportation assured;
Applied bonuses, calculated once per 3 months, in case target is reached;
Professional training abroad, when will be necessary;
Travelling abroad when needed
Christmas bonus
Annual leave bonus
Annual healthcare subscription to the biggest Healthcare Private network of clinics and hospitals from Romania

Salariu pentru New Entry - BetweenRON
Middle ExperienceRON
Senior level - Starting with RON