French Bilingual Customer Service Representative - Bucharest, Bucharest

Doar pentru membrii înregistrați Bucharest, Bucharest, România

1 lună în urmă

Job summary

We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality, empathetic and solutions-driven support. This role supports customers via email chat and/or voice handling more complex inquiries that require strong product knowledge critical thinking and excellent communication skills in both French and English As a Level II specialist you will act as a trusted problem-solver support escalations help uphold service quality standards while working fully remote

Qualifications

2+ years of customer support experience preferably in a BPO SaaS eCommerce or tech-enabled environment
Fluent in French and English written and spoken
Proven ability to handle complex or escalated customer issues with professionalism empathy Strong written communication skills with attention to tone clarity accuracy Experience using CRM or ticketing tools e.g. Zendesk Salesforce Freshdesk or similar Comfortable working independently in remote setup Previous experience in healthcare healthcare-related support environment e.g. patient support health insurance medical devices telehealth platforms What You'll Get In Return Be part of people-first values-driven organization Work with innovative global partners diverse teams Hybrid working arrangements Competitive base salary Generous paid time off Comprehensive benefits package including medical dental vision options Training professional development opportunities Company Culture Is At Our Core Core values give our work intention culture edge They're the standards we hold ourselves partners each other Care for others Empathy key driver When people thrive so does mission Embrace growth Curiosity fuels progress Take bold risks sharpen edge go forward Manifest trust Trust currency Earn it daily protect fiercely let fuel what's next Take ownership Bold choices integrity core impact lasts Be humble Humility opens door better ideas Hear others lift keep learning Crescendo is proud be equal-opportunity workplace Value diversity inclusion equity belonging pillars heart how work together Committed providing employment opportunities regardless race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status legally protected characteristics location candidate applying Considere qualified applicants criminal histories consistent legal requirements We committed inclusion all individuals make reasonable accommodations qualified individuals disabilities job application process If require assistance accommodations participate job application interview process contact PRIVACY NOTICE Crescendo ensuring privacy protection personal data Filling forms associated job application submitting data us giving consent process data store potential recruitment hiring purposes Understand more about Crescendo privacy program rights options managing personal submitted visit Privacy Center here
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French–English Customer Service Representative

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Doar pentru membrii înregistrați Bucharest

Vous aimez échanger avec les clients, autant à l'oral qu'à l'écrit, et vous savez garder votre calme même dans les situations délicates ? Si vous parlez couramment le français et l'anglais, ce rôle vous permettra de mettre vos compétences relationnelles au cœur de l'expérience cl ...

French Bilingual Customer Service Representative - Bucharest, Bucharest

Job summary

Qualifications

Descrierea jobului

Locuri de muncă similare