Customer Care Representative - București, România - HUAWEI DIGITAL POWER

Descriere

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology.

By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source.

Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.
We are looking for a motivated candidate to join us as a:
Digital Power Customer Care Representative

Location:
Bucharest


Responsibilities:
CCR agents receive various technical requests from the customers through different channels (phone and mail).

The main process for a CCR implies:

creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.

The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
Acting as a technical point of contact between the engineering team, customers and partners.


Requirements:
Fluency in English

Any of the following languages:
German/Polish
Customer focused and good communication skills
Availability to work on shifts
Strong and motivated


Offer:
Motivational salary package
Performance bonus, multiple incentive bonus
Language bonus (for German/Polish)
Meal vouchers
Gym discounts
Private Medical Insurance
Paid 4 hours leave per month
Life time learning environment and tools