Customer Service Agent, Spanish Speaker - București, România - AUTO1 Group Operations SE

Descriere

AUTO1 Group – Europe's leading digital automotive platform.

As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.

With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries.

We move fast and love a good challengeemployees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we've grown to become Europe's clear market leader and don't plan on stopping anytime soon.

Join us, building the best way to buy and sell cars.

Our customer service is not only the first point of contact for our customers, but also the flagship of our company.

By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches in Spain.

With your support you will help to continuously improve our service quality.

Our offer

Permanent work contract, full time

Hybrid work, 1 week from the office, 1 week home

A nice office just 1 minute away from Pipera metro station

A warm team atmosphere and fun team events

Private health insurance via Medicover

Open communication and delivering results are more important to us than a dress code

Inclusive and respectful multicultural work environment

Personal development

Your new role

Proactive customer service (95% Outbound) to answer customers' questions and help coordinate branch evaluation visits

Identify customers' needs, clarify information, research every issue and provide optimal solutions

Simple process with help and support always available

Go the extra mile to engage customers

Your skills

Very good written and spoken Spanish language skills

Excellent communication skills and strong customer orientation with a friendly and professional approach

Motivation to work in customer service - experienced or newcomer

6 months or more of experience in inbound or outbound customer service or other customer-facing sectors

You get extra credit for

12 months or more of experience in inbound or outbound customer service or other customer-facing sectors

Bachelor's Degree

Interest in the automotive sector