Copilot Support Specialist - Brasov

Job summary

Join Jungheinrich in a working environment where you can make a big difference With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry.

Responsibilities

• Provide 2nd level support for Copilot-related queries, issues, and user feedback working closely together with 1st level support
• Troubleshoot and resolve Copilot functionality issues (e.g., permissions, data access, feature visibility);
• Collaborate closely with IT admins and Microsoft support to resolve technical problems;
• Work closely with colleagues from various teams to continuously improve the functionality and integration of Copilot into other Microsoft 365 services;
• Create and maintain user guides, FAQs, and training materials;
• Gather feedback from users and report insights for continuous improvement;

Qualifications

• Bachelor's or Master's degree in IT, Information Systems, or related field;
• Minimum 3 years of experience with Microsoft 365 and the underlying cloud technologies , ideally complemented by initial hands-on experience with Microsoft 365 Copilot or similar AI-based assistant systems;
• Ideally, knowledge in developing Copilot agents (e.g., using Microsoft Copilot Studio) as well as an understanding of the necessary prerequisites, such as licensing requirements, permissions, and data connectivity.
• Business fluent in English;

Descrierea postului