IT System Engineer - Iași
1 săptămână în urmă
Job summary
We are the leading provider of software in the healthcare sector. With our vision that 'no one should suffer or die simply because medical information is missing at some point or somewhere', we want to create a culture that makes a lasting contribution to the future of the healthcare system.As an IT System Engineer – Contact Center, you will design communication solutions that are used by our customers every day.,
Responsibilities
- You will develop intelligent call routing systems that enable us to serve our customers faster, more personally and more efficiently. ,
- You will evaluate new features and keep agents, key users and 2nd-level IT support up to date with webinars and training materials. ,
- You will work with internal stakeholders to develop a modern omnichannel strategy for the perfect mix of telephony and chat. ,
- In projects to connect social media and in the field of conversational AI, you will actively shape the integration of chat and voice bots as well as AI-based callback services,
Descrierea jobului
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Accesează toate pozițiile de nivel înalt și obține jobul visurilor tale.
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