Locuri de muncă actuale legate de Sr. Premium Support Engineer - Cluj-Napoca - OpenText
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Support Engineer
3 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-NapocaWe are looking for talented Junior Application Support Engineers to join our Support Team. If you enjoy troubleshooting, working with applications, and collaborating with customers, this role is a great fit for you. · ...
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Support Engineer
3 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-Napoca, ClujAre you passionate about technology and love solving technical challenges? PGI is looking for talented Junior Application Support Engineers to join our Support Team If you enjoy troubleshooting, working with applications, and collaborating with customers, this role is a great fit ...
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Support Engineer
6 zile în urmă
Numai pentru membrii înregistrați Cluj 40.000 € - 60.000 € (EUR) pe anSupport Engineers serve as the first point of contact between product and customer, resolving complex customer-driven queries and issues, and will demonstrate acuity in cutting edge technology. · Technical and account management issues resolution according to the established proc ...
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IT Support Engineer
1 săptămână în urmă
Numai pentru membrii înregistrați Cluj-Napoca 30.000 € - 40.000 € (EUR) pe anIT Support Engineer provides technical assistance and support for IT assets, including desktop computers, peripheral equipment, and software/applications. They work with OEM vendors, manage inventory, and perform tasks such as imaging, printer management, and hardware/software tr ...
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Applications Support Engineer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca, Cluj Lei30.000 - Lei60.000 (RON) pe anApplications Support Engineer role involves conducting full investigations into application-related incidents and problems, providing clear and regular updates to stakeholders, and supporting application releases and redeployments. · Conduct full investigations into application-r ...
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Applications Support Engineer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca Full time Lei40.000 - Lei60.000 (RON) pe anIn this role, you will be part of a large, cross-region team, doing Level 2 support activities, for one of our major clients. · Conduct full investigations into application-related incidents and problems, ensuring accurate root cause analysis and timely resolution. · Provide clea ...
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Applications Support Engineer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca Lei30.000 - Lei60.000 (RON) pe anAs an Applications Support Engineer, you will be part of a large, cross-region team, doing Level 2 support activities, for one of our major clients. · Conduct full investigations into application-related incidents and problems, ensuring accurate root cause analysis and timely res ...
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Applications Support Engineer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca Lei30.000 - Lei60.000 (RON) pe anWe are looking for an Applications Support Engineer to join our large, cross-region team. In this role, you will be responsible for conducting full investigations into application-related incidents and problems, providing clear and regular updates to stakeholders, and supporting ...
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Sales Support Engineer
5 zile în urmă
Numai pentru membrii înregistrați Cluj-Napoca 15.000 € - 30.000 € (EUR) pe anAs a Sales Support Engineer, you will provide 1st class services in the Gas Analysis Instrumentation industry, working in a team to support the Quotation, Order or Documentation processes for Gas Analyzers and Systems and contributing essentially to the sales and manufacturing ta ...
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AS400 Support Engineer
2 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-Napoca 40.000 € - 60.000 € (EUR) pe anWe are looking for an experienced AS400 Support Engineer to join our team. The successful candidate will be responsible for supervising infrastructure services and application processing, as well as managing alerts and escalating issues to the concerned team. · Supervision of inf ...
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AS400 Support Engineer
2 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-Napoca Metropolitan Area Lei30.000 - Lei60.000 (RON) pe anAS400 Support Engineer responsible for supervision of infrastructure services and application processing and business services, control of availability of infrastructure services, applications, and business services, and active monitoring through the scheduler AS400 (IBM MQ). · S ...
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Working Student- Support Engineer
4 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-Napoca Timp parțial Lei20.000 - Lei40.000 (RON) pe anWorking Student- Support Engineer role provides hands-on experience in a real-world IT business environment, allowing students to balance work and education effectively. · ...
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Information Technology Support Engineer
1 săptămână în urmă
Numai pentru membrii înregistrați Cluj-Napoca 30.000 € - 40.000 € (EUR) pe anTeceze is hiring an experienced Field IT Engineer to support one of our prestigious clients. · Install, configure, and maintain desktop/laptop systems, peripherals, and software. · Manage hardware repairs, replacements, and vendor coordination. · Perform IMAC (Install, Move, Add, ...
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Junior Technical Support Engineer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca, Cluj Lei15.000 - Lei25.000 (RON) pe anJoin our team as a Specialist in the Customer Service - Technical role. Your main focus will be providing foundational technical support to our customers, ensuring an exceptional service experience. · Respond to customer inquiries via telephone, email, or chat. · Troubleshoot bas ...
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Information Technology Support Engineer
1 săptămână în urmă
Numai pentru membrii înregistrați Cluj-Napoca 30.000 € - 40.000 € (EUR) pe anInformation Technology Support Engineer at TECEZE, an IT Service Provider across all public and private sectors. · Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. · Working wi ...
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Associate Technical Support Engineer I
3 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-NapocaProvide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working hybrid from our Cluj-Napoca office and from company and customer sites across Europe as required, the successful applicant will contribute to delivery excellence in cust ...
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Associate Technical Support Engineer I
3 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-Napoca Full timeProvide ongoing customer support to ensure reliable performance and world-class customer satisfaction. · Participate in customer meetings across Europe to understand support needs. · Assist in planning and execution of support activities, including system troubleshooting and perf ...
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Associate Technical Support Engineer I
6 zile în urmă
Numai pentru membrii înregistrați Cluj Napoca 30.000 € - 60.000 € (EUR) pe anThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. · In this role, you will prov ...
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Associate Technical Support Engineer I
3 săptămâni în urmă
Numai pentru membrii înregistrați Cluj-NapocaThe Associate Technical Support Engineer I will provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. · Participate in customer meetings across Europe to understand support needs. · Assist in planning and execution of support activ ...
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Inginer proiectant structuri
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca, Cluj Lei40.000 - Lei60.000 (RON) pe anThis is a full-time on-site role for a Structural Design Engineer - Steel. The position is located in Cluj-Napoca or Bucharest. · Designing and analyzing steel structures · Creating technical drawings and plans · Collaborating with other team members and clients · Ensuring compli ...
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React Developer
1 lună în urmă
Numai pentru membrii înregistrați Cluj-Napoca, Cluj 30.000 € - 60.000 € (EUR) pe anJoin us for a career full of opportunities. Where you can make a difference. Where no two days are the same. · Obtains tasks from the project lead, prepares functional and design specifications, approves them with all stakeholders; · Ensures that assigned area/areas are delivered ...
- Senior Support Expert who acts as a single point of contact for all technical support cases on UCMDB from assigned Premium Support customers,
- Develop an in-depth understanding of your customers' UCMDB environment to resolve their support cases more efficiently,
- Develop a strong working relationship and act as an extension of the customer's technical team,
- Provide reactive and proactive support and guidance to improve the performance and reliability of their OpenText solutions and minimise operational issues,
- Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases.
- Calm analytical approach to problem solving and excellent troubleshooting skills.
- Professional manner with excellent communication skills, an authoritative voice during critical situations
- Strong relationship and team building skills, with the ability to negotiate and resolve conflict.
- Helpful, flexible and willing to go the extra mile to ensure customer satisfaction.
- Familiarity with the following would be advantageous:
- Windows and Linux administration
- Networking& servers knowledge: TCP/IP, Firewall, Proxy, Load Balancer, LDAP etc
- Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
- Basic understanding of web technologies (HTTP/SSL/web servers)
- Cloud experience (any of the following): AWS, Azure, GCP
- Containers experience: Docker/Kubernetes or any of the open-source alternatives
- Knowledge of Python, PowerShell or other scripting is a huge advantage.
- Bachelor's degree preferred with previous working experience in a customer support environment.
Sr. Premium Support Engineer - Cluj-Napoca - OpenText
Descriere
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Opportunity
We're looking to welcome a Premium Support Engineer with advanced technical support skills in UCMDB to our growing team in EMEA. You will assist assigned Premium Support customers by providing a single point of contact into the OpenText Technical Support organization. You will add value for your assigned customers by gaining first-hand knowledge of their UCMDB environment, configuration and support requirements. This familiarity will accelerate response times and resolution times for support incidents. The overall objective of the Premium Support Engineer is to provide the highest level of personalised technical support to ensure customers are successful and gain maximum value from their OpenText solutions. This is achieved by building trust, focusing on value, and going the extra mile to ensure customer satisfaction.
What the role offers
What you need to succeed
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca, Cluj
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Support Engineer
Numai pentru membrii înregistrați Cluj
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IT Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Applications Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca, Cluj
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Applications Support Engineer
Full time Numai pentru membrii înregistrați Cluj-Napoca
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Applications Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Applications Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Sales Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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AS400 Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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AS400 Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca Metropolitan Area
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Working Student- Support Engineer
Timp parțial Numai pentru membrii înregistrați Cluj-Napoca
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Information Technology Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Junior Technical Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca, Cluj
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Information Technology Support Engineer
Numai pentru membrii înregistrați Cluj-Napoca
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Associate Technical Support Engineer I
Numai pentru membrii înregistrați Cluj-Napoca
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Associate Technical Support Engineer I
Full time Numai pentru membrii înregistrați Cluj-Napoca
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Associate Technical Support Engineer I
Numai pentru membrii înregistrați Cluj Napoca
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Associate Technical Support Engineer I
Numai pentru membrii înregistrați Cluj-Napoca
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Inginer proiectant structuri
Numai pentru membrii înregistrați Cluj-Napoca, Cluj
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React Developer
Numai pentru membrii înregistrați Cluj-Napoca, Cluj