Applications Support Engineer - Cluj-Napoca
Numai pentru membrii înregistrați Cluj-Napoca, România
1 lună în urmă
* Acest interval salarial este o estimare făcută de beBee
Job summary
In this role, you will be part of a large, cross-region team, doing Level 2 support activities, for one of our major clients.
Responsibilities
- Conduct full investigations into application-related incidents and problems, ensuring accurate root cause analysis and timely resolution.
- Provide clear and regular updates to relevant stakeholders, including business users and technical teams, on the status and progress of issues.
- Support and coordinate application releases, redeployments, and rollbacks, ensuring minimal business disruption.
- Perform routine and ad-hoc restarts of applications and machines, applying operational best practices and ensuring system stability.
Qualifications
- Proven experience in L2 applications support in large-scale environments.
- Solid knowledge of ITIL processes (Incident, Problem, Change Management).
- Proficient in application and system troubleshooting (logs, errors, restarts).
Descrierea postului
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