IT Support Engineer - București, România - myGwork - LGBTQ+ Business Community

Descriere

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Required

As a Support Engineer, you will be the technical interface to Oracle employees, for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide support to customers who contact us through phone, chat or the ticketing system, and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.


Technical Skills Required:

• Excellent technical support and troubleshooting skills in configuring, installing, and supporting desktop / laptop computer hardware and software.
• Demonstrated expertise in supporting Mac OS and Windows 10/11 operating systems.
• Expertise using and supporting Microsoft Office suite of applications including Word, Excel, and Outlook
• Drive Encryption knowledge: BitLocker can be a plus.
• Expertise using and supporting iOS and Android mobile platforms.

Soft Skills Required

• Fluent written and spoken English.
• Strong customer service skills.
• Excellent communications.
• Delivery oriented
• Ability to work independently and in a team environment.
• Problem analysis and resolution skills.
• Quality-focused approach; drive for excellence
• A second foreign language is advantageous but not required.

Education/Work Experience

• Relevant third level education or practical experience.
• About 2 years' experience in IT support.

Work Conditions

• Work is performed from Oracle office/and remote in Bucharest as part of the IT Support Operations Team
• Working hours: Saturday – Wednesday 10:00 – 19:00|

Career Level - IC1

Duties & Responsibilities

• First level IT incident management including hands-on analysis (on-site Bucharest offices), diagnosis and remote resolution of desktop software/hardware problems over phone, chat or the ticketing the system.
• Problem management and recommendation of IT knowledge base documentation.
• Participate to IT global teams on selected technologies to support and manage the company's IT systems and services.
• Liaising with third parties / suppliers to resolve technical issues.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer

Oracle is an Equal Employment Opportunity Employer*.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer