Front Office Manager - Sibiu, România - Talentor Romania

Descriere

JOB FUNCTION

• Direct, monitor and supervise the daytoday activities of all sections within the Front Office department of the Hotel.
• Monitor staff on their conduct and progress.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest's complaints are handled with tact and diplomacy.
• Assist in checking in / out of guests.
• Check housekeeping discrepancy report and to report any variance and take corrective action.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Handle correspondence regarding enquiries, reservations, and complaints.
• Work closely with Reservations to ensure compliance with policies and procedures and trains them in areas where they are lacking.
• Coach and train staff the Front Office department.

Requirements:
Fluent in English & German is a must. Knowledge of other languages will be a plus;

Diploma/Certificate in Hotel Management is an advantage;

Substantial exposure in reservations department of 4 or 5 star hotels;

Familiar with Microsoft office;

Able to work with various ethnic backgrounds;

Ability to train and develop.

Important:
Job requires relocation to Baden, Switzerland