Junior Support Engineer – FinStarter Graduate Program - București, România - myGwork - LGBTQ+ Business Community

Descriere

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

What will you contribute?

Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience.

The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.

He also uses his technical expertise to assist functional consultants on a need basis.

At times, he may be called upon to do testing on beta deliveries or fixes before they are released to customers.

Responsibilities & Deliverables

Your deliverables as a member of the FusionCapital Summit Customer Support (Bucharest) team include (but are not limited to) the following:

• Respond to various customer requests of low/medium complexity, being able to understand the issue reported
• Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
• Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
• Update clients on the progress towards issue resolution
• Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Write technical specifications and best practices documentation
• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Required Experience

• University degree in Computer Science, Mathematics, Business IT or related
• Good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• Basic knowledge of SQL/ Java/ C#
• Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
• Very good English knowledge
• Analytical abilities
• Attention to details, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team

Finastra:
Who are we?

At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem.

We're one of the world's largest FinTech's working with over 9,000 customers, including 90 of the top 100 banks globally.

Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.

Your future at Finastra

We believe that finance is OPEN.

By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody.

Our people are our greatest asset and we provide an environment where you can develop and grow your career.

From graduates to experienced professionals, we're leaders in our roles and a key part of making Finastra one of the world's leading FinTech's.

Why join us

Alongside amazing colleagues and engaging work, we want to help you get the best out of your career. We offer continuous learning and development to take your skills to the next level.

It's not just about being the best you can be at work we also a variety benefits to make your non-work life better; including paid holiday, flexible working, pension, health and well-being initiatives and many more.

If you're looking to build your career, work with experts and most of all have fun, join us.

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.