Senior Manager, CX Operational Excellence - Timișoara

Doar pentru membrii înregistrați Timișoara, România

3 săptămâni în urmă

Default job background
Full time

Job summary

We're looking for people to join the Access family.

Love Work. Love Life. Be You.

Responsibilities

- Lead resource planning oversight including workforce planning across GOCs
- Develop demand forecasting strategies with predictive models and scenario planning for business growth
- Provide staff scheduling governance ensuring balance between efficiency and satisfaction across time zones
- Drive operations control oversight including real-time performance monitoring and escalation procedures

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