Global Aftersales Parts Business Specialist Mercedes-Benz Cars - Sebeş

Job summary

As part of Mercedes-Benz Cars, Global Customer Service & Parts (GCSP) drives our aftersales business and plays a crucial role in our success. Our focus is on delivering exceptional customer care, striving to exceed expectations and rival the world's top service brands. At GCSP, we aim to boost aftersales business EBIT contribution and drive sustainable growth in parts sales.

Responsibilities

• Defining data driven measures to tap the full sales and cost potentials;
• Ensuring implementation of measures for sustainable business growth;
• Creating market and customer analyses;
• Preparing business case calculations for sales channels, market segments, and products;
• Responsible for product and competition comparisons;
• Utilizing all marketing levers for customer-oriented design, including communication to the respective target group;
• Responsible for the business case calculation and introduction of new StarParts & Genuine Remanufactured Parts, developed by our engineering team in Germany;
• Collaborating closely with purchasing, engineering, logistics, market management and controlling;
• Reporting and monitoring of responsible product groups;

Qualifications

• Completed degree in business administration;
• Experience in leading cross-functional projects;
• Experience in managing internal and external partners;
• Experience in the automotive aftersales market is beneficial;
• Experience in business case calculation, marketing, and pricing;
• Proficient in MS Office, especially MS Excel and MS PowerPoint;
• Language skills: Fluent in English and ideally German;

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